Stay away from this place. I made an appointment 3 weeks prior to bri... read more Stay away from this place. I made an appointment 3 weeks prior to bringing my bike in. Needed new tires to go to Laconia on the 20th of June. Was told by them that the bike would be ready. They had the bike a week longer and did not complete the work I had asked to have performed. Asked for all of the fluids to be changed, change the air filter, and replace the tires. They did the oil change and changed the tires. That's it. They stole the chrome caps out of my foot pegs. They are liars. I paid 680.00 for 2 tires and an oil change and to have the caps stolen that only cost 5 bucks. I'm 60 and have had a lot of service over the years. Nothing has been as bad as my experience with these people.
I completely understand your frustration with the bike you bought from... read more I completely understand your frustration with the bike you bought from someone else and the aggravation that comes with watching the riding season pass you by while your bike is in the shop. Unfortunately the bike you bought from the dealer had issues with it that were unforeseeable at the time of purchase which has left you feeling like you have been taken advantage of. As you know we are not the dealer that you purchased this bike from and we are not the people to blame. We are a service and repair shop that assisted you as best as we could under the circumstances. You were involved in a lawsuit with the dealer that you purchased the bike from when you brought us the bike. During the time which we had your motorcycle we gladly spent time with all of the parties involved in the lawsuit at no additional cost to help you come to a resolve. When we examined your bike and discovered the issue we told you what was wrong and gave you some choices to choose from. We did this because we knew that your situation was unique and you needed options because money was tight. You elected the cheap repair to fix only part of the problem which was not our recommended course of action. We told you that it was not the final solution to the problem but only a Band-Aid repair. The entire repair process was delayed by many things that were out of our control. Throughout this process you and the dealer were trying to figure out the details of your settlement, because of this no one involved knew how to proceed with the repair. I am sure that you have every aspect of this issue documented as would I in your position. This means that you have all of the documentation that we provided you with along with the full explanation of each decision that was made along the way. Again, I am empathetic to your plight and I am truly sorry that your riding season was severely disrupted by an unfortunate series of events that did not involve Hingham Cycle.
Well tom you are not alone on this one buddy , He got me for $1500 (NO... read more Well tom you are not alone on this one buddy , He got me for $1500 (NOT INCLUDING THE $100 I PAID FOR A USED STARTER I HAD TO GET TO REPLACE THE ONE THEY BROKE) just about and little over 2 months to repair, so here is my HORRIFIC experience with this place, i bought a bike and two weeks later motor spins a bearing and the dealer referred me to this poor excuse for a business , and from the very start it has been nothing but excuses, 3 weeks just to get an estimate, then the estimate gave me 3 options, 1 take as is $400 (just diagnosis and dismantle)2. repair cylinder #1 $1082 & 3 complete rebuild $1800, so i ask him well if we go with option 2 i should be good to ride right? he say "I wouldnt put her on the track but yes" long story short the motor was knocking with in 20 min of riding it back to work,( SO IM BACK TO SQUARE 1) oh and there is plastics missing from the body as well WHICH I DOCUMENTED, any one trying to contest this review can address me directly as i have EVERY SECOND OF THIS EXPERIENCE VIDEO RECORDED for legal reasons. BBB & ATTN GENERAL here i come. This is your average crook in a mechanic form, i showed up to make a $500 deposite towards the repair and this guy was so rude to me and my wife that my wife cried on the way home,once i saw the 3 BIG 666 tattooed to this guys arm, i knew this was not going to be fun. And as to the reply "THE OWNER" posted is false ,in my case i was offered an option that should have NOT BEEN in the estimate witch is the option i chose. not to mention this place has no concept what so ever as to what the meaning of CUSTOMER SERVICE means. Thanks Tom for posting your bad experience with this place, i though i was alone. 2003 suzuki GSX-R 1000