The check engine light in our sons car was on and while we were pretty... read more The check engine light in our sons car was on and while we were pretty sure it was due our daughter not putting the gas cap on tightly, we weren't sure. I called McCracken and they said bring it by whenever you have the chance and we'll clear the code. We brought the car in and they cleared the code and ascertained that it most likely was the gas cap. We have had to pay $75 to have this done at the dealer before. McCracken's staff was so nice, kind and helpful. They didn't charge us a dime and sent us on our way. We wouldn't go anywhere else
The customer service is excellent, the mechanics are very knowledgeabl... read more The customer service is excellent, the mechanics are very knowledgeable and honest. They initially told me that there was nothing wrong, they called me later on after they had done their homework and said that they had figured out what the problem was, they also told me that if I had any other issues to bring it back to them in a heartbeat.
Our family has been taking our cars to Shell in the Square for years n... read more Our family has been taking our cars to Shell in the Square for years now, both for minor, expected, and unexpected repairs. We rely on the staff's judgement on our old car and have gotten excellent advice, timely repairs and are well satisfied with their service.
