My keys and phone were locked in the car so I couldn’t call AAA. I was... read more My keys and phone were locked in the car so I couldn’t call AAA. I was at Star market on Mt. auburn street, walking distance from Vahe’s garage. They were very busy, but he sent his assistant to help me. After 15 minutes, we couldn’t get the door unlocked. Then Vahe came out himself and spent more time until he got the door open. He was so kind, and competent, then he wouldn’t let me pay.
t is with pleasure that I write this review on behalf of my myself and... read more t is with pleasure that I write this review on behalf of my myself and husband. We have been using Factory Auto Service for a few years now and have no complaints. We are pleased with the service that we receive. We have an Acura and Civic and this company have done a great job with the repairs and maintenance. Some issues that we've had in the past weren't sufficiently assessed and repaired properly by other service providers. However, now that this company is our premier auto mechanic provider, those issues are now of the past. The owner is very polished and knowledgeable about automobiles. He takes the time to educate his clients which we appreciate very much. When our car is being serviced by the company, we are confident that they will be able to address the issue with precision and ensure that safety is a priority! They always successfully diagnose and complete the repairs and within a reasonable timeframe. We are always pleased with their services, which prompts us to be return customers. Interaction with them is easy as we are presented with options which makes it convenient for us as consumers. The owner makes us feel included, making our interactions very productive since he ensures that we have the final say in the decision. At the end of each service visit, the owner takes the time to orally provide a concrete report about all that took place and possibly any additional findings outside of the original scope of work that may require future attention. However, if while working on the vehicles, and they come across something that requires immediate attention and safety is a factor, the owner will personally contact us to review those findings with us. A notable strength of the company is their ability to be efficient and prompt! I am convinced that anyone who utilizes their service will be satisfied. -Melanie
My son is a college student in Waltham, MA. This morning, he was on h... read more My son is a college student in Waltham, MA. This morning, he was on his way to a job interview in Boston when his car began to overheat and died. He got as far as Cambridge. Needless to say, he was panicked on a number of levels. Being from NY and not knowing anyone locally, he called me in NY and I immediately did a Google search for local repair shops. I cross checked against Yelp and Google reviews and found a number of positive reviews about Vahe's Garage. Being generally skeptical, I called and spoke to Vahe the owner (pronounced Vah-hee) directly and told him about the symptoms. I told him that it sounded like a thermostat problem to me and asked what a repair like that would cost. He said let's look at the car first because maybe he just needs coolant. My son got the car to Vahe's Garage. Vahe could have told me it needed a thermostat, or that it needed a water pump, or that there was a hole in the radiator and needed a radiator, or something even worse and taken real advantage of my son and the situation. Instead, he told him the car merely was very low on coolant and the fan wasn't spinning. He filled the radiator with coolant and got the fan spinning again and had my son on his way. But wait - he didn't charge him anything!! What kind of mechanic is that gracious and that honest. I'll tell you what kind - only the best kind. I would strongly recommend this gentleman and this place for all your car needs. Thank you Vahe for helping out a helpless college kid. I am in your debt.
