WOW, My car failed inpection, He gave me a list of things that needed ... read more WOW, My car failed inpection, He gave me a list of things that needed to be done in order for it to pass and a quote to fix it all. Honestly, the quote seemed reasonable but I took it to another Garage to get a comparative quote. The difference was huge. I got the work done and took it back to get re-inspected. It failed again. He claimed one of the items I had fixed still needed to be done. Took it elsewhere to get re-inpected and passed. Here's the deal, He's taking advantage of his position as an inpection station and using it as a way to get more business. I was warned about him but I wanted to make my own mind up. Well, I have. Every interaction with him seemed like I was being hustled. He says, "I always try to do what's best for my customers" and he says it often. Maybe he believes that just saying it over and over will make you believe it. Hell, he may even beleive it himself.
Whatever you do don't complain about the service you receive or they w... read more Whatever you do don't complain about the service you receive or they will blacklist you. I had an appointment scheduled to drop off my new Maxima for an oil change. After driving all the way to the dealership I am then informed by the service technician that they refuse to service my vehicle under warranty anymore because of a negative review I had given them on a customer survey I had received from Nissan after my last visit. They flat out handed the keys back to me and said if your not happy here then we suggest you go elsewhere. I was completely shell shocked and totally disgusted by the service technicians uncaring and callous attitude. When I asked to speak to a manager I was conveniently told he was not there. I then proceeded to let them know that I planned to contact Nissan Consumer Affairs about their unethical and discriminatory practices… and they said go right ahead. I have never heard of a business banning a customer from their establishment because they had a complaint about the service they received. It was bad enough that Sullivan Brothers never once reached out to me to apologize for the original issue I had but somehow in their infinite wisdom the best thing to do with an unhappy customer is to show them the door.
Needed a sticker and oil change, also questioned the "TIRES FOR LIFE "... read more Needed a sticker and oil change, also questioned the "TIRES FOR LIFE " program and long story short, would not give me a sticker cause my tires were worn, then they said they found that i was missing a maintenance so long story short i was given the free tires but not until after paying almost the equivalent of new tires on a maintenance visit... outragoues almost $400.00 later got my free tires....
