Horrible!! They took 30k to paint my 1967 Chevelle and help in the res... read more Horrible!! They took 30k to paint my 1967 Chevelle and help in the restoration - My life savings and lifelong dream, just recovering from cancer! I disassembled and then reassembled for them. The car paint is peeling and reacting; the emblems on each of the car are off - one emblem is 3 inches higher than the other. None of the body panels line up. The right side of the body sits on the frame, they destroyed the original hood, and welded emblem holes shut and then tried to re-drill them out and left a gaping hole under the emblem. I had them put new doors on and when they gutted the old ones and built the new ones, they put the old wing window seals back, when I had provided new ones that were opened and out of the bag when I got the car back. Car was towed back with no body bolts - car could have come off of the truck while being towed back to me, this has been a year ago and I still cannot get them to fix their MESS.. The whole car is ruined, was better and worth more before they started. The owner laughed at me when I asked for my money back. All that cost was only for paint and the labor. I handed it to them on a platter and got it back in a mess! Seeking legal action now!!! What a disaster, he took advantage! What’s worse is that I had even more problems pointed out to me from another shop who was installing the exhaust. So many problems from this shop and not enough room to write about them. And they laugh at me, have not tried to come get the car or even inspect the issues since August 2013!!! DO NOT USE THIS SHOP!! They will take advantage and ruin your dreams. And continually ask for more money while they have the vehicle, for other costs.
Caution; be aware of Ourisman Volkswagen & Mazda of Rockville and thei... read more Caution; be aware of Ourisman Volkswagen & Mazda of Rockville and their Collision Center. My vehicle was stolen from inside the shop with my own keys and totaled. They claim that they are not responsible for any damages that occurred. On Wednesday July 10, 2013, I dropped my car at the Ourisman Collision Center for a core support repair, they said it would take about one week. On Wednesday July 17, I received a call that my car had been stolen and given one version of events. I went to the shop on Thursday July 18, and was told a different version. According to the manager some one had removed a pane of glass from the bay door, opened the shop and walked through all the bays, about 4 or so, and found my Mini without a bumper. My keys were not left in the vehicle, but were placed on the techs toolbox. When the car was driven out of the shop, they closed the bay door and replaced the glass that they had removed. This happened some time Tuesday July 16. I got another surprise the next evening when I arrived home and found letter from D.C. Police Hit & Run Unit. My Mini was involved in a hit & run accident the night of Sunday July 14. I emailed a copy of the police report to Ourisman and called them the next day. They took a very long time responding to my email. Late in the day they sent an email to my insurance company According to consumer Affairs in Montgomery county the standard under the law is they should take reasonable care of your vehicle. They don't have to have alarms, lock boxes were they keep keys or cameras, so leaving keys is dangerous. You need to prove beyond a doubt that they were negligent. There is no protection, as a consumer, so I ask is this correct? I was lucky I have an amazing insurance company, and gold plated policy, they were great. But not all have this.
