I would give them ZERO stars if I could. I have to start off by saying... read more I would give them ZERO stars if I could. I have to start off by saying that I usually don't leave negative reviews because most of the time it doesn't do any good but this time I feel like i have to. I took my car in on August 19, 2016 because my car was making a funny noise. They said my compressor was bad & I had to replace it. So I did, invoice # 160819007, & it cost $876.21 for parts and labor. About a month later I was checking my oil and saw that the bolts securing my refrigerant lines were missing so I took it back and they found some and secured the lines. Now, I have moved to Florida for work and my car is again making the same noise and my ac is blowing hot. I took it in to a local auto ac shop & they said the compressor, that I had Auto-Lab replace, was very old & had failed and not only that, one of the mounting screws was not all the way in because it was stripped. So I need a new compressor. I contacted Auto-Lab corporate office since I'm not in Michigan anymore three times over the period of one month and no one returned my emails. Very, very disappointed in both the quality of the work and the outcome. Will never do business with this franchise again.
Used a free coupon in the mail during the holidays. Service was for 5... read more Used a free coupon in the mail during the holidays. Service was for 5 qts of oil free with the free oil change. They charged me for 2 additional quarts. It wasn't until I drove off and about 35 minutes later my engine was making noise. Found out that they never put the oil back into the car. What idiots.
Best place ever to get car repairs done! Paul is an absolute gem! My c... read more Best place ever to get car repairs done! Paul is an absolute gem! My car needed plenty of work but not once did I feel pressured to have any of it done. Paul was honest about what was most important (not the most expensive) and ultimately did 90% of the work in 1 day for a very reasonable price. Will definitely go back to finish the work & purchase my tires too! I'd recommend Ode to everyone! Cindy H