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Car Repair in Rockwood

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Auto Reviews in the Rockwood Area

  • MildredreviewedFord & Wayne Auto Care

    I took my car to Ford and Wayne Auto Care because it was having proble... read more I took my car to Ford and Wayne Auto Care because it was having problems with acceleration. They told me that it needed a transmission. I agreed to have them do the work. Then they told me that the #5 cylinder wasn't firing, and it needed a motor. I was shocked but I figured they knew what they were doing. So I agreed to have them put a motor in also. They continued to say that the #5 cylinder wasn't firing, even after replacing the motor and transmission. They kept saying that "We have to go deep." I picked up my car and asked if it was safe to drive it. I was told that that took it on the highway and it runs great. On the way home I couldn't even get through an intersection after stopping at a red light. I tried to turn on the emergency flashers and they didn't work! I had enough, I took my car to a dealership. They pointed out where Ford and Wayne Auto Care had replaced an oxygen sensor and left the old one hanging underneath my car. There were vacuum hoses that were not attached, wires that were not connected, and parts that were being held on with zip ties. Unfortunately, the dealership was very busy and they could not take care of these issues. I had contacted BBB and they suggested that I take it back to Ford and Wayne Auto Care because they are obligated to fix the issues because it was under warranty. I reluctantly took my car back to them. They replaced another oxygen sensor and now my car is back on the road. It is not 100% by a long shot. I feel that it was probably the oxygen sensor the whole time, not the motor or transmission, and they charged me $5,080 for a whole lot of work that didn't need to be done. And on top of that, they broke something in the front end of my car so now when I make a sharp left turn there is a horrible grinding and clunking noise. I would not recommend this place to anyone for anything.

  • ChristopherreviewedFord Tel Marathon Service

    Friendly, respectful and very competent service. Less than competitor ... read more Friendly, respectful and very competent service. Less than competitor prices. Always the best work, care and value. Jason the owner of the auto repair has decades of skill and knowledge in all aspects of vehicle repair. He rebuilds parts( if it can be) which is a huge advantage to customers for those that are hard to find.

  • ErikareviewedCars Unlimited

    If I could give this place 0 stars, I would... but Yelp makes you at l... read more If I could give this place 0 stars, I would... but Yelp makes you at least give one and they don't deserve it at all. This place came highly recommended from all the reviewers here, however I have to question the authenticity of these reviews after the horrendous experience I just had here. This man named "Mohammed" (the owner) gave us so much lip service as to how he is an "honest" man and that he takes care of his clients. I had my X3 towed to his shop and I let Mohammed know that my Father was passing away 3 hours from this location (this was on a Friday, October 3rd)... that I needed a bit of urgency with my vehicle as this is the only one I have. He ASSURED me that he would get right on it and to not worry. This was early in the morning on that day. He sent us off saying to go grab lunch and relax and that he would CALL us back. Well...HOURS passed and NO call from him. So we decided to stop by on our way home to check on any progress. He talked to us and said that the Module (whatever that is) of the car not working, the EWS??? NOT working. He kept showing us what his little "diagnosis machine" was saying. He told us AGAIN that he will continue to work on my car since I needed to be on the road soon. We left trusting that he would tell us SOMETHING so we could pay for whatever needed to be ordered and get it done. This NEVER happened. We came back later that day before closing to retrieve items from my car since. By then it was obvious it wasn't going to get fixed. I got my things and he told us he needed more time to "diagnose", I had to rent a car for the weekend but ONCE AGAIN he reassured me that before the day was over, he would call us to tell us what's next. That call once again NEVER came. The weekend came and went this man never called me. Fast forward to Monday, I decided to call Mohammed at 11:43 a.m. to check the status of my vehicle and Mohammed got on the phone where he VERY rudely started going off about he needed time and that I just needed to wait and to let him look into the issue of the car further. I explained that I have been waiting for call backs for days with none. He once again told me he would call me back 5 hours later my husband called him to ask what was going on, and one of his workers told us that Mohammed was gone and not going to be back for a couple of days.Once my husband showed his displeasure. We get a call back from Cars Unlimited (the same employee who my husband just spoke to) telling us that he called Mohammed and he wanted us to come pick up the car from his shop because he decided that he was NOT going to repair it. This was at 5:00 p.m. in the day, leaving no choice to get another tow, this time to Farmington Hills BMW, where I just should've taken it in the first place but instead of doing this I trusted all these reviews. Which it makes me question these. I highly doubt people are okay with not getting any communication from who you should be able to trust fixing your mean of transportation. I will be notifying EVERYONE I come in contact about the "establishment" (and I'm using this term very loosely)... and FYI to everyone out there doing business with him. He was so unprofessional as to show me the copy of a customer of his driver's license, because he bought a car from this "desperate man" who's father had just died for 10k dollars when the vehicle was only a couple of years old and it was actually worth 30k dollars plus! So this goes to show the lack of integrity this man has that He would take advantage of someone in that grieving state! This is Deplorable behavior.

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