Dropped my vehicle off the night before my appointment for an oil chan... read more Dropped my vehicle off the night before my appointment for an oil change. The vehicle still wasn't done by the "when needed time." The vehicle was complete right at closing time. The explanation was a bunch of excuses until a different service write came over and explained exactly what happened. Normally wouldn't be an issue for me but I needed my vehicle by a certain time that day. I've been going here for 13+ years so was slightly disappointed by the lack of explanation and inconvenience.
Paid an hour labor for an as1. Tech said rear brakes were at 3mm when ... read more Paid an hour labor for an as1. Tech said rear brakes were at 3mm when they were replaced 3 months ago. Was told that they couldn't find bushing that I wanted replaced when you can find them at autozone.
The service was great, the staff was great and the truck runs great. B... read more The service was great, the staff was great and the truck runs great. But now I’m getting billed months after the service. Called the shop and was told they switched computers and they will fix it. Yet I continue to receive bills that I assume the warranty company hasn’t paid. Shop was approved to do the warranty work. Warranty company said they will pay it. I paid the deductible and balance on other things fixed. Yet months later they keep billing me. So because of that, I wont step foot in their shop again. Thank you for texting me on a Saturday morning to fill this out. I’m happy to let people know.
