Scotchman Store located at 898 S Kerr Ave in Wilmington, NC services vehicles for Auto Repair. Call (910) 392-6662 to book an appointment or to hear more about the services of Scotchman Store.

Scotchman Store Reviews

1
Customer Service
December 15, 2017 | Julie | Visited, over a year
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Today, I went to vacuum my car at this service station.   I put in $1.50 and the machine did not work.   I then went inside to tell the cashier and asked for my money back.   He said he didn't know if he could do this...had to check with the manager.  I tried to wait patiently while he was assisting other customers and finally I got my turn.   The result, the company who owns the vacuum machine will need to send me a refund check for $1.50!   I'm not sure why this policy is in place when it was determined the vacuum was not working -- why not just give me the $1.50?   In addition, regularly, many pumps are out of order.   I go to this station for the proximity to my house but I am very disappointed in how it is run.
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Today, I went to vacuum my car at this service station. I put in $1.50 and the machine did not work. I then went inside to tell the cashier and asked for my money back. He said he didn't know if he could do this...had to check with the manager. I tried to wait patiently while he was assisting other customers and finally I got my turn. The result, the company who owns the vacuum machine will need to send me a refund check for $1.50! I'm not sure why this policy is in place when it was determined the vacuum was not working -- why not just give me the $1.50? In addition, regularly, many pumps are out of order. I go to this station for the proximity to my house but I am very disappointed in how it is run.