Mr. JUNIOR GENAO, the sales representative, has helped me tremendously... read more Mr. JUNIOR GENAO, the sales representative, has helped me tremendously; he was convincing but not pushy. I am very lucky to have been assigned to him because he helped me tremendously in identifying my needs; that after showing me at least 4 cars I have made my decision. He is very pleasant, helpful, patient and considered me a family looking for a car. Mr. Genao is an asset to your company. Mr. PEDRO SOSA, the manager who assisted me, has been very pleasant and patient and explained in details of the warranty I am entitled to and other info. He is approachable in spite of his busy schedule and answered my questions immediately. Also, he made a follow-up call to make sure everything is all right and apologized for my long wait, which I understood due to the busy day. Overall, I am happy with the staff in the showroom who are friendly and made sure I was taken care of. Definitely, I will recommend your Branch to my friends. Rosario Faraon
I have been a customer for 19 years and always enjoyed great service f... read more I have been a customer for 19 years and always enjoyed great service for my brakes and mufflers. Always repaired on the first visit. Employees are very helpful and friendly and professional. Recently I bought a Acura Mdx and from day one it had a pull. I took to dealer many times, and didn't realize they sub the job out to Mavis next door to them. Once I realized I ran right to my old faithful. Rices automotive. The car was perfect after that...thank God for them.
This is not the shop to take your car if you are looking for it to be ... read more This is not the shop to take your car if you are looking for it to be DETAILED. I was recommended by a family member that said she did a phenominal job, reviews said it, she said (better than the car wash). Well that was not the case. my car was taken a full day, I trusted she did a good job, I paid her and didn't think much off it. The next morning when I drove my car I was beyond disapoointed. My tinted windows had been ruined, there was ink on my driver seat, car door cubbies were full of dirt, back seats were full of dirt, back was not vacummed there was still dog hair, the trunk was never vacuumed, the exteriror had scuff marks on it that could have been removed. My car was taken again the whole day. Tint wasn't fixed, had to go out on my own to fix it. She wanted me to go through the car with her so she could clean what I found dirty, by the second day that car should have been immaculate. Well to my surprise I found myself cleaning my own car on Friday, I sent her pictures of the visible things that were still dirty (still have the pictures with the date to prove it). I was ignored on the pictures. I text her and said I should receive a refund of some sort because I was detailing my car hours before it was loaded on the container. Bottom line look else were to get your car detailed. I got a car wash instead.