After I purchased a BMW X3 from another dealer (Best Buy Auto Sales in... read more After I purchased a BMW X3 from another dealer (Best Buy Auto Sales in Newark) that turned out to be a lemon and had to go the Lemon Law route, i brought the car to GFS they claimed to be BMW experts and i didn't want to drive to Rochester as i live in Newark. Since April My car has been in their shop more then I have had it the first time it went n for a repair in was in the shop over 6 Weeks fr a repair that should have been a coupe of days then a second time for over 4 weeks! from day one My complaint was their lack of communication. They never quote you up front and are not quick about the repairs the last 3 times my car has been there the check engine light has come back on the same day i picked it up. Every time being another charge and another issue. If the repairs were legit and truly needed to be done why didn't they pick it up before what does the car always have another issue the d=same day i pick it up? I also took my car in for a replacement on a steering sensor and according to their paperwork would take 2.5 hours so they told me it would be 3-4 no problem so i brought my lap top came at 1 pm for my apt and sat their at 5 pm I asked how much longer and they stated it would be another hour or so. I then said i was going to have someone come pick me up and go to dinner and lock the Keys in the car and call me when its done. well after almost 2 more hours i didn't get a call so i went back to find the place was closed and only a mechanic or two was still in the shop and was told my car still wasn't done ( at this point its been almost 6.5 hours on a 2.5 hour job) i told them to have the owner call me. Well an hour later I get a call from Ken and he states he said he'd call when it was done and it wasn't so he didn't call he had no regard for the fact i needed my car. I explained I had a 1030 apt in the morning i couldn't miss. He said he would send someone for me so I could get my car in time. 10am rolls around the next day and No call from GFS so i book and Uber and go over i walk through the door and he states oh i was just going to call you at this point its about 10:45am and I've missed my meeting. I explained that i missed my meeting and had to pay$40 for a Uber never once did they offer to reimburse me. I wait another hour and my car is finally done. I got to get in the car and pull out CHECK ENGINE LIGHT again. this time a $1000 Water pump. I am done and will gladly take my car else where. They have built a beautiful building but what good is it if the people in it don't know what their doing. I unfortunately didn't go check the reviews of this place before but i can see my complaints have been expressed by others and expect the owner to have some explanation of why it isn't his fault as he always does! As of todays date 1/16/19 my car has had over $10,000 in repairs and is still not fixed!
The BEST in customer service! I cant say enough good things about Gene... read more The BEST in customer service! I cant say enough good things about Geneva Foreign & Sports. Firstly, being a military wife - we have moved around the country and I have had my fair share of mechanics. This place was unlike any I have been to before. Not only was the family very friendly and inviting, but their son (Dan) was highly informative and educated me on the issues we were having with my car. Never once was I pursued one way or another - like most service departments do. He explained to me what the issue was and asked me what I wanted to do - I loved this! A mechanic - giving choices .. lol' Not to mention, when I had a question, he introduced me to the mechanic working on my car - and let HIM also explain the situation. This isn't typical, is it? It was a first for me!
I recently had an appointment to have my warranty rust proof inspectio... read more I recently had an appointment to have my warranty rust proof inspection and to have window water shields installed. I dropped the car off the day before and had the girl at the desk write on the service ticket that the rain guards were to be installed. I also wrote this info on the service envelope. I also stated several times that I had a funeral to attend the following day and needed the car back by 2 pm. I was told that this would be no problem at all. I received the call that the car was ready and when I got there, not only was the car NOT ready but the water guards were NOT installed. I am very disappointed with the service that I have received at your facility. This is not the first time that I have been called to pick up my vehicle only to wait for 30 minutes or more for it to actually be ready. I think Ziebart is a great product but your customer service leaves alot to be desired.