Mufflers repair service near Purchase, NY

I will never return to this store. They made a mistake that led to damage to my car, and when I approached the manager about it, they denied any fault, tried to charge me to fix it, and had very poor customer service (and apparently mechanical skills). I visited this shop at the end of July for an oil change. That's it. That's the last time anyone has opened my hood and accessed my engine, and I keep my car locked so if anyone had tried I would have known. Fast forward to about 4 weeks later when my battery light came on. I drove it to the nearest auto shop, popped the hood to get my battery checked, and discovered that my oil cap to my engine was missing, and that I had no oil in my engine at all. The engine itself was covered in oil, and the top front of my hood was warped, likely from how hot the engine had gotten without oil in it. My battery and alternator had both been destroyed, likely from the oil being spilled on it, but of course I can't absolutely prove that. I approached the store about how they had forgotten to put my oil cap on and the manager said "no we didn't. There's no way your car would have lasted a month without an oil cap, at most 2 days. Any mechanic would agree with me." I told him that the mechanic last night had said it was entirely possible for it to have lasted a month, as had the other three mechanics I had called, and his response was "well they just want to bad mouth us." He refused to even consider this may have been their fault, and that they may have made a mistake, he refused to consider rectifying it, and said they would be more than happy to look at the car and fix the current problem, even though they didn't cause it, but I would be charged for it. Why would I bring my car back to a place that had messed up once already and refused to admit fault or make it right? I had to purchase new oil, a new oil cap, and pay to uber to work for a couple of days while it was fixed, not to mention the $500 for a new alternator and battery, and the cost to tow my car home when it died on the side of the road and to tow it to a mechanic. I can't prove that the missing oil cap caused the damage, but they were the last people to touch my car, and the oil cap was present before that. It's a gross negligence of their jobs, which could have been forgiven if they had been apologetic and tried to make it right, but they had no interest in doing that. The manager I spoke to had no people skills and poor customer service, and clearly aren't attentive to details.

John and his team are the best there is! We would never go anywhere else. John is honest and trustworthy and cares about his customers. He always takes the time to explain to me whats going on with my car. He is kind and fair - a businessman with a huge heart!

The service was great, Jimmy was a pleasure to talk to over the phone and even nicer in person. He fully explained what was going on with my car and exactly what they did. The price for all the work that was done on our car was very reasonable. I didn’t feel ripped off like I have in the past at other mechanics. I am very thankful for how quick they were able to have it done considering a few set backs they were having that day in general. I would fully recommend them to friends and family. Dorian Delany

Always trustworthy, reliable and very efficient. I highly recommend New Millenium for all your auto repair needs. -Lisa G

Nicholas S 347-836-1574 - Logistics manager of this body shop had a customer car at his house in South Richmond Hill on June 20 at approximately 4:45 pm. His kid brother backed out of the driveway into my car while I passed by which caused damages to the right side of my car. The cops were summoned and statements were given. My insurance company made numerous attempts to contact this person with no success. Any assistance would be appreciated. Thank you!

I took my car to this place because I had non-working wiper blades. The mechanic did a diagnostic check and claimed that I needed to replace the entire fuse box and that it would cost me $400 plus $95/hr for labor. I suggested that he consider looking into the relay, instead, as the problem but he refused to check if the relay was the actual problem. He continued to put pressure on me to buy the fuse box immediately and when I told him that I found the fuse box online for $200 he dropped the subject. I decided to go with my instinct and order a relay online which only cost me $16. I left and went home. Once the relay arrived at my home, I replaced it and my wiper blades were working again. Its mechanics like the ones at this place that give the good and honest mechanics a bad reputation. He almost ripped me off for $500-600 and the problem was a $16 cost. If you decide to take your car to this place, do your homework first, and get ready to get ripped off!!! And don't be fooled by the smiles, they are a bunch of thieves!