Vision Hyundai Service Department

I have had continuing issues with the cheap locking system that came with 2003 Tiburons.  I bought the car from Vision new.  From day one it had quirky issues such as if the radio was off and I hit a good bump, the radio would come on.  I ignored that, but then the locks started acting up. I even ignored the phantom door actuator on  which would randomly flip the locks off and on like pinball machine flippers.  The key VOBS continually died, the lock actuators on both doors eventually stopped working, the key locks on both became stiff and inoperable, and then the kicker, both door handles broke off like Doritos within a month of each other.  I had to climb through the trunk to get into the car.  Their service dept. wanted to charge hundreds of dollars to fix these issues which I should not have had.  To replace one door handle with another cheap one, $200.  To fix the other problems so passenger and I could simply enter the car would have been nearly $2,000.  I would be embarrassed to sell a car with these problems, better yet try to extort customers for them.  Vision should have done more to remedy the situation decently.  I will never buy another Hyundai or another car from Vision.

I completely agree with a poor rating for this service department. They are rude, disprectful and dismissive of customer concerns.  I even contacted the owner Joe who stated "sometimes people just don't get along with other people." Are you kiddin me? No wonder this service is unacceptable; the tone is set at the top.  I will not buy another vehicle from this dealership.  I do not even take my car there for the free oil changes!

THE RATINGS FOR ALL THERE SERVICE IS BELOW 1!!!ZERO WOULD BE THE RIGHT SCORE!!!!Do not ever buy car car form them.The sales people are lyers.The cars are a junk.The service manager and other service people lies.Won"t even give you copies of papers that you ask for even if you offer to pay for the copies.Boy, they sure must have alot to hide. Cause when you don"t have anything to hide you will make copies of it.

I would give zero stars if I could. The service department is incompetent and rude. The service manager has systematically refused to work with me in finding a permanent solution to a problem that has been going on since Oct 2009. The Sante Fe check engine light would come on, they found no problem. The oil was magically "disappearing" until finally the motor seized. Their partial engine rebuild was a joke, and they tried to jack the price $100 when it was time to ante up. The engine has since been "self changing". The oil pan and gasket has been changed twice as well as the valve cover and gasket (despite it not leaking oil) and the oil pump has been replaced. Not once in two years of being asked what else could be wrong did they make a suggestion to fix it. Their excuses have ranged from it leaking (which it hasn't) to "that's how they all are" (are you kidding?!). To get an answer about what else could be done, I had to send a man in to talk to the service manager who wants to talk about nothing but what was done in 2009 despite reminders that it is now 2011, what can we do about this? At this time, their "solution" is to keep coming in every 500 miles for an oil top off... and they aren't responsible for what happens if it isn't brought in every 500 miles, and then lie that they even said it (despite their own documentation). This is beyond a joke; this is simply a deplorable way to do business.