INCOMPETENT and NEGLIGENT "SERVICE" We dropped our 2015 CRV off at Hu... read more INCOMPETENT and NEGLIGENT "SERVICE" We dropped our 2015 CRV off at Hugh White Honda on Sunday,11/29/20 for service(closed).We received a call Monday morning from Steve,our service advisor.Our car had the only exterior lock jimmied and entry required a locksmith since the battery was dead.The work proceeds afterwards.Later,that afternoon ,Steve calls and informs us the battery needs replaced but everything else is O.K. .We authorize the work and pick it up Tuesday at Hugh White Honda.We speak briefly with Steve and are on our way.Our new battery is dead five days later in our garage.We jump it and take it to another Honda dealer. The jimmied lock caused a electrical short and drained the battery.At no time did Steve discuss the repair or replacement of the door lock even though they discovered the damage. If you lack the competence to diagnose a electrical problem you ask your service manager for help.That mechanic was negligent in this respect. What if this had happened to my elderly wife in a remote area at night in Winter.The temperature is dropping and her phone is dead.She cannot enter the car for shelter.The word "negligence" precedes many tragedies.
I will never bring my suv to them again. They lied about what needed ... read more I will never bring my suv to them again. They lied about what needed to be done, and they also messed around with the axels towards the rear of the vehicle. Plus they over charge and lied about the amount I owed. This is the worst company in the world, I would suggest not going not even for an oil change. An single women beware because they will try and convenience you that your vehicle is falling apart. My last visit they tried to tell me that I needed stocks for the front of the vehicle. I went to the dealer ship and they said no way their is nothing wrong with the stocks. Midas is the worst.
Steer clear, this place is horrible.
