I must say that I've never dealt with a repair shop that has been tota... read more I must say that I've never dealt with a repair shop that has been totally helpful and honest, until now. Jeff is a real stand up guy. If you need great car service this is the place.
I had my van detailed today. I am so amazed at the professional job ... read more I had my van detailed today. I am so amazed at the professional job they did. My van looks new, brand new. The staff were very polite and helpful. They gave me a ride home, making it so convenient. Price was a great value too. I highly recommend these professionals. They know what they are doing. Bev
Daniel Taylor is responsible for New Life Auto Detailing and On t... read more Daniel Taylor is responsible for New Life Auto Detailing and On the Spot Mobile Detailing Service. Both Shell businesses are addressed at 4110 Colonel Glenn Hwy in Beavercreek, Ohio. Both web addresses come back to Mr. Taylor. Mr. Taylor's business, not surprisingly, has an "F" rating with the BBB for "Unresolved Complaints." Mr. Taylor is no longer eligible to advertise his services through "Living Social" as well for unethical business practices and non-compliance with their business practices. My exposure to Mr. Taylor was through "Living Social." Offered a mobile detail and was to come to my work site to perform the service. After being one hour late for his scheduled arrival, I called Mr. Taylor he claimed to be running a couple of hours behind (at 09:00 AM?) and said he would have to reschedule. The only open appointment, he claimed was almost three weeks in the future. Having already paid, I told him that would be okay. When I asked him why he had not called when he realized he would be a couple hours late, he replied, he was just busy. Several minutes after I got off the phone with Mr. Taylor, he called me back and started asking questions about my vehicle. This information had been submitted at the time of my appointment scheduling. When I told him It was a SUV, he said “oh, that's going to take extra time”. I told him that I'd paid an additional fee, since it was an SUV. He said yea, but I hadn’t figured that into the job? He then asked if I had animals. I said that I had a dog but he'd not been in the vehicle for over 6 months and the vehicle had since been detailed. Mr. Taylor replied, yea, well that is going to cost another $30. due to the additional time involved with the cleaning. I told Mr. Taylor that there was no mention of additional fees associated with pet hair removal (as of today’s date, there is still no reference)and again, my dog had not been in the vehicle since having been last detailed. Mr. Taylor again said there would be an additional $30. fee. At this point, it was obvious that Mr. Taylor, since he'd already been paid by "Living Social" was not interested in completing the detail, without gouging for an unadvertised, extra fee. I contacted Living Social’s customer service with my complaint. They said that Mr. Taylor had violated their business rules by not contacting me 48 hours prior to the appointment if he was unable to keep his scheduled appointment and issued my account a credit for the amount paid. After I got off the phone with Living Social (less than 30 minutes)I had a friend call Mr. Taylor for a detail appointment. Mr. Taylor told my friend that he could detail her vehicle first thing the following morning. This is after he'd just told me that he was booked solid for the next three weeks? he then went on to quote my friend a price that was higher than what was advertised on his website. When confronted about the different price, Mr. Taylor offered the lower price. When my friend told Mr. Taylor that she would have to check her schedule and call him back to schedule the appointment, Mr. Taylor told her that the price would be $30. dollars more if she called back. My friend told Mr. Taylor that she did not appreciate his high pressure sales approach. Mr. Taylor then told her that he was not using high pressure sales tactics. When my friend told him that raising the price $30. if she didn't schedule right then was in her opinion, a pressure tactic. Mr. Taylor's response? I don't really care what you think. Wow. I called Mr. Taylor back as soon as my friend got off the phone with him. When I asked why he told my friend that he could get her in the following morning, yet told me that he was booked solid for three weeks? Mr. Taylor became VERY unprofessional and used profanity. I informed Mr. Taylor that I had contacted Living Social who issued a refund. I also informed him that Living Social said that he had violated their business practices and would not be able to advertise with them in the future and that I considered his business conduct to be very unprofessional. I informed Mr. Taylor that I intended to give his business(s) negative reviews so that other potential customers wouldn't be scammed. Again, Mr. Taylor resorted to profanity and said he didn't care what I did. Bottom line, Mr. Taylor's "F" BBB rating speaks for itself. Steer clear of this unethical shyster and his alleged business...
