Let me begin this by saying that Weber Automotive did, eventually, fix... read more Let me begin this by saying that Weber Automotive did, eventually, fix my car. However, I have never experienced such terrible customer service before a place like this. I brought my car in during March due to a cylinder misfire. It took one week for Weber to contact me regarding the main issue with my car. I then proceeded to wait weeks for them to fix my car, all while having to borrow one of my parent's cars since I'm not old enough to rent a vehicle. Weber informed me about their rental cars well into the repair process, but after they found out that I’m not old enough to rent one for insurance reasons, the offer was never made again. My car is a foreign-made car, and I understand that it takes time to remove the parts of the car in order to clean and repair the cylinder. However, every time I would call for an update (after a long period of no communication), I was told they were "working on it", or, if no progress had been made, there were "emergencies" that kept coming up. Sometimes I was unable to connect with my service advisor Jason, and was told that I would get a call back that never came. I was not looking for daily updates, but I would much rather hear that there were no new updates from someone than just assume everything was "business as usual" when I heard nothing. When Weber finally fixed the first issue with the cylinder (cleaning and resealing), Weber told me they had to replace the exhaust valve, and raised the quote substantially from what I was initially quoted (the new quote was now approximately $3500). I waited weeks to finally be told that they were close to putting everything back together. When they did reassemble my vehicle, they put it together incorrectly, causing another three weeks of waiting for my car to be returned. This is something that Weber admitted fault but never apologized for. When my car was finally fixed in June, I was shocked to find that the final price was even higher than the last quote (now $4300). When asked why, I was told that Weber had to perform additional service not in the initial quote. Weber also recharged my air conditioner and replaced the oil, and then charged me for these services I did not request. I understand that these are services that needed to be done, but they and the prices for them were never mentioned. Every single time I contacted Weber, I was assured that the ~$3500 quote I was given had not changed. This was not the case in the end. In hindsight, I should have received a quote in writing rather than over the phone, but I felt that I could trust a place that promotes "Honest and Fair Auto Repair" in their title. In total, I waited thirteen weeks for my car to be fixed, putting strain on my family for borrowing their car. I have never experienced such awful service from a company. I would be extremely cautious about taking a car there ever again, because nothing about this place seems “honest” or “fair.”
We’ve been a long time customer of Hi Tech and Dan. He always gets our... read more We’ve been a long time customer of Hi Tech and Dan. He always gets our vehicles in and out in a timely manner. Reasonable pricing. Thanks to Dan and Patrick for keeping our family safe all of these years!
Just wanted to say these guys are excellent very professional and no b... read more Just wanted to say these guys are excellent very professional and no bulshit like you get at other places straightforward and honest and I will be taking all of my vehicle issues to these guys thank you for a great experience an excellent service John G. Grafton, OH