From the standpoint of mechanical skill and expertise Doug has always ... read more From the standpoint of mechanical skill and expertise Doug has always provided great service. Additionally, and perhaps more importantly, he has always dealt fairly with me when there were differences re: the final cost of a job. No one is perfect, and no business will please everyone, but no one tries harder than Doug to do well what he does, and to treat fairly every customer he serves. Jerry M. Salem, OR
I got a quote to repair my tranny. I went back after he took the trann... read more I got a quote to repair my tranny. I went back after he took the tranny out and went over the internals. The them tried to jack the price up. He then told me he was having problems getting a planet and rungs for my transmission. I called a relative and he found it in 10 minutes or less. I drove over an hr each way to get it. It took 4 days. When I went to leave from there to go home 600 plus miles,I got in my truck and something was wrong right away. I went back in and asked for the parts he took out and he didn’t have them. He then begged me to let him make it right and put the new solenoids in. He said he was putting oem solenoids then he said reamanned. I actually caught the guy after he took my money. He spent another hour or so doing something??? He said they were replaced but I’m still having the same issues. The past couple weeks I’ve been talking to the new shop supervisor Tom that said 2 weeks ago that he would send the solenoids to my local mechanic. No luck. I called again and gave him my address to send to me so I know I’ll get them and again no such luck. He has offered to take the tranny out and go through it again at no charge. I’m 600 plus miles away and have given them several chances to make up for being thieves. If That were my wife stuck there and they did the work, she wouldn’t of known any better and got stuck halfway home in the middle of nowhere. If you want honest people that do good work DONT go here. Randy is a thief that got caught red handed. I should of called the cops while I was there. Since they won’t get back to me and resolved this via refund of oem solenoids or sending them, I’ve filed complaints in the auto industry and the BBB. Next time I go up I’ll have all my paperwork and am considering filing a police report. Consumer affairs has a ton of negative stuff on this shop. If you go there I warned you. I’m still trying to get this resolved. I’m as of now stepping it up and going a legal rout.
Great service, they do the best to get you a great deal. They don't pr... read more Great service, they do the best to get you a great deal. They don't pressure you to buy a car like other dealers might. They want you to be comfortable and happy with your purchase.. This is my first car and the hole process went smooth great people great cars and great prices what more could you ask for. Jesus Ayala