DO NOT let the mechanics who work at this place touch your car. I neve... read more DO NOT let the mechanics who work at this place touch your car. I never write reviews but I feel like everyone needs to know this place employs literal scumbags. I had the starter replaced on my car a few weeks ago by their mechanic Matt. He came to where I worked, swapped it out, and I was satisfied. Well, next morning I go to drive to work and my car overheats while driving down I5. Turns out the hose that runs from the radiator to the engine snapped off the radiator which was directly above where you would need to work when swapping out the starter. Coincidence? Yeah I don't think so one bit, it was literally the MORNING AFTER they replaced the starter. I get it towed back and I call McFarlands. They say they wont have a mechanic available until Monday (starter was replaced Thursday afternoon, car overheated Friday morning). I say that's fine, I understand things happen. I also ask over the phone if they are going to reimburse me for my tow bill. The woman tells me only if the car overheating was a direct cause of something their mechanic did. That's fair obviously, however it was no coincidence that this issue happened less than 12 hours after their mechanic was working on my car, but okay. So they schedule the same mechanic, Matt, to come out to my house Monday and figure out what happened. Monday rolls around, he shows up and checks out my car. Like I said the hose had snapped off the radiator and therefore caused the engine to overheat. He tells me that and I think okay, well obviously this isn't some freak coincidence, you snapped off the hose while swapping my starter, accident or not. Since there's obviously no way I can prove it was his fault (not like I was recording him on camera the whole time he was fixing my car on Thursday) he tells me he can't fix it for free and I still have to pay the $125 fee for them to come out to my house. So basically if I wanted it to be fixed, I would have to buy a whole new radiator, reschedule him to come out and then have him fix it. So we're talking around $250+ NOT including the tow bill AND not including all the days of work I have to miss because of something this dude did lmao. This is where it gets even better! Matt tells me that he "feels bad for me" and that if I buy the radiator (still a $100 part that I should not have had to buy in the first place) that he will come sometime after work/on the weekend and put it in for me for free since it's really not a hard swap to do on my car. I think well this is the best I'm going to get out of the situation, and I say okay and get his number. I order the radiator and it comes a few days later and I call him. He picks up the phone and we agree that he can come over on Saturday and swap it out for me. Saturday rolls around and take a wild guess what happens? He doesn't show up. I call him, and since now he obviously knows my number from when I previously called him, he doesn't answer. I call him the next day. No answer. I call him a few days after that. No answer. Yup, this dude is a garbage human being and I am shocked anyone would ever employ this guy. So like I said, avoid this place at all costs. There's several mobile mechanics in this area. PLEASE spend your money elsewhere.
Jan 14th, 2015 these guys did insurance work for me on my 2005 h2 h... read more Jan 14th, 2015 these guys did insurance work for me on my 2005 h2 hummer. them not being able to show insurance co that the car hitting me parked caused the damage to my abs module but ironic enough started having problems the day it came back from body shop pinned me w a $1500 bill after already getting 2k from safeco. ive found online to diagnosis and parts and repair between $600 - $700 based on my zip code that they are in. So I give them a job i could have taken any place and chose them they get a big job which should have been fully covered by safeco and then charge me over twice the amount of average. called tonkin parts and found out the cost for them is $500 and charging me $750 for it and want to charge me about $750 diagnosis which is same as estimate because i can put this part in about 5 minutes from what i saw on you tube. i have a buddy that has this part and will give it to me. then they quote me a $130 restocking fee for it after telling brian to hold up on ordering till i find out about this part from buddy. Is all of this insanity because i drive an expensive vehicle or could nt close strong enough w safeco to cover the fabricated numbers i need to cover. is it my fault it took them lots of man hours to diagnose a problem other shops quoted out from free to $99 to find it was a short in the abs module?? I am not happy at all and now i am paying for a rental at $40 per day till I come up w this money to pay them. Ive heard about practices like this but first time ive encountered it. thought it was to make a movie funnier had no clue this really happened.
I cannot say enough about how wonderful the whole experience was. So c... read more I cannot say enough about how wonderful the whole experience was. So courteous and knowledgable. Great turn around time because they came to my work!! Will be using them again for sure!
