Auto repair service near Jonestown, PA

I have been a long time customer of this store, but after the way I was treated today, I will no longer frequent this establishment. A couple of days ago, I made a mistake and left garbage by their trash can to throw away. Today, I went down to get some usual things and was confronted in the store by the manager and was told in a very rude manner to take my trash home and throw it away. She did this loudly in front of the store and yelled at my husband and myself out in the parking lot. If this is the way they treat customers of over twenty years, then I want nothing of theirs. I was in the wrong, but she could have taken me aside and asked me to take my trash home. She didn't have to yell at me in front of the store, and out in the parking lot. I would never treat a customer that way. They are your bread and butter!

The work Rick did on the Jeep we purchased is remarkable! With Sheri running the front the husband and wife team create an incredibly comfortable, honest car experience. They choose great, affordable cars and then improve them so that the customer comes away with an incredible value. I will never take my car to or buy a car anywhere else.

Trailer repair, parts 24 hour road service, inspections

We purchased the car beginning of April 2012, couldn't drive it for the first almost month due to baby being born. Began having issues within the first 2 weeks of driving it. Been battling repairs since. We are now sitting on a $4800 car loan and a car that won't drive. They won't take responsibility for anything. I would not recommend this dealership or service to anyone.All they want to do is sell the cars, don't care about the aftermath.

I find the first person who commented on this site to be quite a strange analysis considering I have looked at many of the sites to inquire whether or not to take my car to this establishment. NO other person who did a customer satisfaction rating said anything but great things about this company. To call them crooks is a ridiculous and unmerited statement, to say the least. They have been so kind and honest with every repair that I have had there. Just ask the customers in the waiting room. They treat everyone like family. If you had so much confidence in your BMW mechanic than why did you not take it there? For anyone who wants an honest garage with HONEST mechanics skip over the first comment and read all of the others, then decide for yourself who you would agree with. I say all of the five stars out rate the one star. Give them a try.

Great experience, fast, friendly and knowledgeable staff. Repaired my check engine light on my vehicle for half the price the dealership wanted. I will be recommending Automotive Masters to all my friends and neighbors!

Mike and Chuck do awesome work! They got my car in and did the work asap. The body work was outstanding and their price was great! I'll recommend them to anyone.

I financed a 2007 Dodge Caliber for a total with finance fees, tags and taxes of $12,729.70 on 06/14/2015. Since the date of purchase the vehicle has been in the shop 4 different times within 30 days for repairs. I have kept a list of service records to show. The second time my car had to come back into their shop, I was taken to Hertz rental car by one of their employees who at the time stated to me that the Caliber should have never been sold in the condition it was in and he told them that. Since I figured Ticket to Ride (The Finance Store aka Ticket To Ride) was putting me in a rental car so that I could still commute to work I assumed they were trying to rectify the situation only to find out upon returning the rental car that they were also making me financially responsible for that. During the time I had the rental car I was pulled over by Lancaster City and Manheim Township Police who stated the rental car was reported stolen, fortunate enough it turned out to be a mistake on the part of Hertz rental car and due to the bad experience Hertz decided to not charge me for the rental car. Since this incident my car has gone back to the shop 3 additional times. I have been able to drive the car maybe 15 days out of the time I have had the car and paid $1600 as a down payment and $195 bi weekly in a car payment. After communicating my concerns about the vehicle I asked the company to rectify the situation by putting me in a dependable, mechanically sound vehicle or nullify the sale altogether. They declined to put me in another vehicle but agreed that I could return the car with no financial obligation/or credit reporting and get my deposit back but it would have to be done in 24 to 48 hours of our conversation. Our conversation took place Thursday August 6, 2015 and I returned the vehicle Friday August 7, 2015. Since then they have refused to refund my $1600 deposit the loan still shows on my credit as an open loan. I am at a loss of what to do since I was clearly taken advantage of.

I took my car here for a yearly inspection. The waiting room is very small and full of paint fumes. After an hour they said there was a problem with my rear parking break actuator. They said it would cost $80 to fix. I was very suspicious of this because I do all my own maintenance on my cars. We walked out to the shop and I asked them what the problem was. They could not explain or show me the problem. I said I wasn't going to pay them $80 for this repair and take it off the lift. I took my car to another shop and it passed with no problems. Be very suspicious of this business and always get a second opinion.