December 30, 2020, my wife and I were on our way to North Carolina to ... read more December 30, 2020, my wife and I were on our way to North Carolina to visit our daughter. About 180 miles into our trip our alternator burnt out. Because I thought the issue was a faulty battery, I called AAA for a battery service. The tech determined the alternator was the issue. She could not recommend a nearby mechanic and said we'd be hard pressed to get service given the New Years holiday. Not being from the Carlisle, PA area, we decided to conduct a Google search and found T&M Automotive was about a 1/2 mile away. Turns out they are a AAA approved shop. Go figure why the AAA tech didn't know them! We spoke with Henrik who agreed to help us out. They were amazing!!! Henrik was able to get the required part, had his tech install it, test drove it and got us back on the road 3 hours later. The price was very reasonable and the service was excellent. They could have easily charged us more and we would have had to pay it given our situation. If you live in the Carlisle area, I highly recommend you use T&M Automotive for your car care. The are a very trustworthy, dedicated and customer focused team!!! Thank you Henrik and Team!!! Regards, Rob and Donna Landi
In Summer 2018 I purchased a 2006 Ford Taurus because the place was hi... read more In Summer 2018 I purchased a 2006 Ford Taurus because the place was highly recommended by a family member. The car was a little more expensive than I was looking for, but I was willing to pay more because they assured me that they had inspected it THAT WEEK. Higher price in exchange for no issues seemed like a fair deal to me. On cars this old, they will not supply any kind of warranty. Again, because I had been promised that it had just been inspected, I accepted this. Less than a month later, my car wouldn't start and was burning through oil and gas. Needs a new Mass Airflow Sensor. It was expensive to replace, and I wasn't happy about it. I called in and they told me that since I bought it without a warranty, it was my problem. I also noticed that the windshield wipers jumped and clearly had not been replaced anytime recently, and as soon as I drove off the lot, one of the back windows stopped opening. A few weeks after that, my exhaust system completely fell off. The catalytic converter needed replaced. I had to get my car towed. I called and complained and they said that they sell these without warranties because they "don't know what the driver will do" and "don't have a crystal ball" (essentially blaming me for a mechanical failure that almost certainly formed prior to my owning the car). Five days after replacing that, the check engine light came on, the car was shaking when idling, and it could barely accelerate. Turns out the last person who owned it replaced the ignition wire improperly and never removed the old one, causing the new one to be misplaced and melt. This certainly should have been seen during an inspection. I don't know anything about cars and once I looked into the engine myself I could tell that there wasn't supposed to be a cut wire just hanging out in there. Went to a new mechanic, got that fixed. Six days after that repair, my check engine light is on again. For anyone keeping track, that is: two major repairs, one minor repair, one worn out part, one mysteriously not working part, and an extra check engine light. I am not convinced they inspected the car at all, let alone as thoroughly as they claimed. And their salespeople (they don't have a customer service department as far as I can tell, because I just keep being transferred to sales) don't care. They got their sale, customer happiness and safety be darned.
My experiences with Hippensteel Auto is 100% satisfied! The noise in ... read more My experiences with Hippensteel Auto is 100% satisfied! The noise in my engine was immediately addressed and fixed the dsy it happened. They had me park the car, picked it up and took it to the station. I received a call at the end of the day that the part had been replaced and the car was ready for pick up! I never have a concern when Hippensteel's service my car! I am grateful!!!! -Mary Jo
