Went in to troubleshoot a hop in the rear axle. Their people said the ... read more Went in to troubleshoot a hop in the rear axle. Their people said the assembly was in need of a rebuild. This repair took two weeks after making a deposit on parts. Total cost was over $3500. In driving the vehicle after the repair was complete, a noise appeared which wasn’t there before. After reporting this to the them, I was told it was normal and it would go away. Never having heard of this condition after a differential rebuild, I thought it may be a vehicle specific normality. In contacting the manufacturer of the gear set, it was revealed that this in fact was not normal and the new gear set was destroyed as a result of improper installation. Their management informed me that they were too busy to look at it at the time. After several weeks, I was able to get an appointment to have them check the assembly. The vehicle sat at their shop for 3 weeks before I was able to get anyone from Ace transmission to answer their phone or return a call. I was then informed that they couldn’t fix it and that 26% of the total cost would be refunded. 2 weeks later the vehicle was recovered from their shop still not repaired. This “repair shop” effectively deprived me of my vehicle for the nearly the entire summer, cost me hundreds of dollars in alternate transportation on top of the $3500+ repair bill, and the vehicle still isn’t fixed. I found out too late that I wasn’t by any means the first victim. Someone I randomly met (yes, randomly met) on a job site described a similar issue with Ace transmission. After they get your money, you’re on your own. If you value your money, the safe repair of your vehicle, and your time, don’t go here.
Easily the best diagnostic guys in Knoxville.
What a friendly neighborhood shop. Came their after was told I needed ... read more What a friendly neighborhood shop. Came their after was told I needed a complete transmission from another shop up the road. So I was already hesitant on what shops can do. So I met the owner James there on a Monday morning and he had is mechanics look at it. Sure enough Joe found a pressure sensor bad on my car. So James recommended to change it out with a new one. So I told James to go ahead, within the hour my car was fixed and ready to go. They changed out the fluid and serviced the transmission and its been running good since. I will give them A+ IN SATISFACTION AND WILL RETURN IN THE FUTURE. Thanks, Mary Margaret
