These individuals not only didn't fix my driver's side window after tw... read more These individuals not only didn't fix my driver's side window after two visits and over $200 from us, they outright refused to come out a third time when the window still would not work. I am currently filing a complaint with the BBB, speaking to my insurance company about having them black listed and considering a law suit in small claims court. Their argument was because the window wouldn't roll up after their installation, it wasn't a glass problem, so it wasn't their problem. It seems to me this is a company run by criminals. Very small minded criminals
This was a nightmare. I had 3 windows break out from a storm I call... read more This was a nightmare. I had 3 windows break out from a storm I called looking for quotes and this turned out to be one of the lowest. However it was still out of my budget, so I asked that only the front passenger window & rear glass be replaced and got a quote for that. They promised that technician would call me when enroute, which I know from experience rarely happens & didn't in my case. Also when the technican arrived he had glass for both side windows but NOT the back & said he would go back to shop & correct it. and be back. After 2 hours when he didn't show up I called the shop & was told he never came back and that I would have to wait untl next day and pay $150.00 difference for correct glass. I explained to woman who answered what I was quoted and she said I was wrong that I ordered side glass only. I was very insistent that I was mis quoted but they were adamant on the new price. Seems like abait & switch to me
Make sure you ask them to quote you the price WITH tax!! I've gotten m... read more Make sure you ask them to quote you the price WITH tax!! I've gotten my windshield replaced before this and they quoted me the full price, but Ace Auto Glass will try to squeeze every penny out of you. It'll only be until he finishes installing the windshield that he tells you oh, this is special glass so its an additional $$$ and so i grab extra money and come out and he's like theres also tax... his name was, Ray and he took 2.5 hours to replace my windshield! I would've just paid All Around Autoglass to do it but they quoted me almost $50 more.. I shouldve just asked them to replace it because with tax and the "special" glass it was about $50 more!! Ray just did an unprofessional job all in all, because he didn't give me the quoted price, took 2.5 hours to replace it, AND my stickers were EFFED up on the new windshield!! my inspection sticker ripped and my registration sticker didnt stick on all the way. UGH! oh and the other place that replaced my windshield before this had some kind of machine that removed my stickers as if it was never removed!! i'm just very unhappy with how unprofessional this was...... if you do go to them, DO NOT GET RAY!!!
