-WARNING- April 22, 2021 The day I made a huge mistake and brought ... read more -WARNING- April 22, 2021 The day I made a huge mistake and brought my 2003 50th anniversary edition C5 to Marvette Automotive Services for reliability upgrades. Richardo has not kept his word to me several times and is a master of excuses. A 17 month long nightmare so far. They even damaged my paint job!
MOONSHADOW totally stands by their Lifetime Warranty!!! My Camry was t... read more MOONSHADOW totally stands by their Lifetime Warranty!!! My Camry was tinted by them in February 2007 and in this last year a window started to bubble. I called them and they said to come in to retint my window in 30 minutes. Went on my lunch hour and it looks great! Good customer service is so hard to come by these days and I am so excited to see Rick and his crew still practice it!! Thanks so much for your excellent service!! Need windows tinted? USE MOONSHADOW!! 10/2014
I got a rock chip on my front window about the size of a dime. I call... read more I got a rock chip on my front window about the size of a dime. I call 1st Class Auto Glass because they were one of the first sites to pop up when searching on the web. When the guy arrived at my house he was with a different company. After he repaired my window I raised the concern that it still looked the same as before he started. He said not to worry, guaranteed it was fixed and said they would replace the window if the crack spread from this chip. The next day I called back 1st Class Auto Glass to let them know my concern and ask for a receipt from them instead of this other company. I also find out that they contracted out the work to this guy without letting my know. Two days later the crack spread across my window beyond repair. When I called back 1st Class Auto Glass he said they never warranty the window and could only give me the original $70 toward the price of a new window if I have them do the work. I asked why they do not warranty their work when It was clearly not completed correctly. He told me I didn't know what I was talking about, they will not pay for anything and hung up the phone. I have never dealt with a more rude individual on the phone. If you are looking to get a crack fixed look to a more reputable company, I wish I would have. Now I will need to pay nearly $1000 to get my window replaced! There is no recourse for a bad repair on their part. If the window breaks they either keep the money from the chip repair or you have to use them to replace the window. Either way they win and you lose!! DO NOT use 1st Class Auto Glass. Horrible service, horrible treatment, horrible company.
