LoweTech was the first place I took my car in Arlington in January 201... read more LoweTech was the first place I took my car in Arlington in January 2015 and they completed the job. They are closed all weekend, which caused me to be without a car longer than expected, but that's understandable and I knew that going in. Just expect it. I've personally only met 2 of the brothers. One, a larger gentleman with a little longer hair, has his good days and bad days it seems. He certainly has some customer service skills. The thinner, somewhat older looking brother (who did the work on my car) acted as if I was a burden by being there. The price was fair, but when I asked questions about the work to be done the issue with the vehicle was not really explained, and any questions I had were responded to with one two word answers. I don't feel they did it intentionally, however I left without a full understanding of why the damage had occurred, what could be done to prevent it, or how to tell if any other issues were present. They seemed honest, and it was affordable. However, I don't think they have very good human relations skills, and I would have loved to have known what exactly was wrong with my car and how it occurred. Short of being rude myself, I did everything I could to pull it out of them. Recently, the owners posted a response to this review on another reviewing site. The response not only refuted what I said, but never addressed me directly to rectify the situation. This response illustrates what I experienced at the shop. I would have been receptive to a direct response and would have likely amended my review, as I believe in second chances. Where they are located is loaded with mechanics (just down the street is a much better shop - see my other reviews) so you would think they would try to do something to set themselves apart from the places around them by offering a more customer friendly experience.
Worst Customer Service Ever! My appointment was at 5:30, and I arri... read more Worst Customer Service Ever! My appointment was at 5:30, and I arrived at 5:39 behind a slow customer in line. I get it, I was 9 mins late to a location that states on the door and online that it closes at 6:00. If you've tried driving anywhere on OU weekend, you know the traffic on 35 & 287. After huffing and puffing for 7 mins about how online appointments on the Corporate website should tell you that you have to be there at 5:45 at the latest, the guy gave away the policy of 15mins. I enjoyed how the news on the TV showed a time of 5:41-5:43 the entire time he was out in the shop walking around after I arrived and said I was there for an appointment. If you have a GROUPON for this franchise, STAY away , and go to one of their other locations. A "counter clerk" should have just said, sorry our policy is 9 mins late and we can't take anymore (Even if two bays are empty)... I'd be a bit upset, but not as upset as I am with Mr. Huffy Complainer. And change your sign to say closes at 5:39pm instead of 6pm, so I know.
I was ready to leave Loyd Park in Grand Prairie and the front air leve... read more I was ready to leave Loyd Park in Grand Prairie and the front air leveling system was leaking air and would not raise the motorhome. Not drivable. So, I called Quality RV repair who I've done business with before, but turn out they don't work on the Freightliner chassis. Seconds later she is giving me Tommy's name and number. I called it but got voicemail. It was getting late in the day. My family had already gone home, so I called and arranged for another night, thinking Tommy probably would not call back. But a short time later Tommy did call. Said he would be out soon. Soon was very soon as it turned out. You don't find service people like Tommy very often. He crawled under the bus and determined the valve needed to be replaced. He called several places and left with the bad valve as one place said the may have one. Turns out no, but Freightliner Dallas did and he put it in will call. I drove to Dallas and picked up the part that night. Tommy met me back at the campsite 7 ish the next morning and fixed it. Apparently this part had been partially bad for a long time. My Motorhome rides better, handles better, is much quitter and sets higher then before. When I park I can tell the volume of air being released is much greater than bofore. Can't say enough good about Tommy. He gave me a very reasonable rate for his labor as well. We need more Tommy's in the world. Ken
