Very Satisfied with the work these guys did, I felt very comfortable h... read more Very Satisfied with the work these guys did, I felt very comfortable having the guys work on my brand new truck after seeing their reviews and excellent rating and also after learning that they are a Viper Preferred Dealer there are very few of those in Houston, it was a clean Install and an affordable price.
I had the screen to my navigation repaired by Terry about a month ago.... read more I had the screen to my navigation repaired by Terry about a month ago. Honestly after reading all the negative reviews about his customer service and personality I was almost afraid of the guy. But my experience with Terry was 100% opposite. Now, he was a bit short over the phone, but when i got there he listened to me, looked at my car and had it repaired in about 3 hours. We even held a conversation outside of auto repair and he gave both me and friend company calendars. I left there thinking WoW! Needless to say he did an awesome job on the repair and it works just like new. What I realized and read previously when you do good work and you're the only one in town then you don't have to be nice. There are always other options-take it to the high priced dealership!
Terry is the owner. He is nothing short of a jerk. I have been deali... read more Terry is the owner. He is nothing short of a jerk. I have been dealing with him off and on for a few years, I finally had enough of his nasty attitude. He refused to make good on a repair that I have previously paid for. His own tech overheard me talking to Terry, then tech told me Terry is a liar. At the end, it is not worth the aggravation to deal him. Let the buyer be aware!