I took my wife's car to Elite Car Wash to be cleaned yesterday. As I ... read more I took my wife's car to Elite Car Wash to be cleaned yesterday. As I approached the guide bars onto the conveyor I heard a pop noise. I've heard this in my truck before as it is aligning the tires on the conveyor. The attendant's eyebrows raised indicating his awareness of the noise. I had multiple cars behind me and when I exited the wash I had no option but to keep moving. I live about 5 minutes away, so when I got home I took a look and sure enough the tire sidewall was gouged and the wheel was damaged. I immediately called and spoke to Cece the manager at Elite Car Wash. She said she would check the tunnel and call me back. She did. She said that there was nothing wrong with the tunnel and her employees don't remember anything happening. She also did not want to see the damage and told me since I drove offsite there was nothing she could do. I asked her to show me video of the car as it loaded the wash. She had nothing..... I drove back to Elite Car Wash and took a photo of the loading area where the wheel was damaged. Oh, and I saw the attendant and questioned him. He said "yeah I heard the noise". Nothing like lying to the customer. After an 8 minute conversation with her, she said I'm sorry there is nothing I can do and HUNG UP ON ME. Great Customer Service Elite Car Wash. The conclusion: The protective plastic piece that protects the wheel from being damaged is worn right down to the steel. Improper Maintenance. Elite Car Wash needs a new maintenance plan.
This place sucks. Nothing ever works. Only place in the area with the... read more This place sucks. Nothing ever works. Only place in the area with the card reader, and it never works. Went today. First stall wouldn't take my card info. Tried two cards. Moved to another stall, started the sprayer on wheel cleaner, nothing but air came out. The drive through hasn't worked in forever. Wish someone would fix it up. Could be a nice place.
Superb before and after visit service. Excellent detailing, and the be... read more Superb before and after visit service. Excellent detailing, and the best upholstery repair and dying around. Cannot recomment too highly. Did a wonderful job on my wife's Accord LX, and a superlative make ready and repair on my 560SL. We would go nowhere elso for these services. A+++++ Recommendation!
