Can I give 0 stars? I have worked on my own vehicles my entire life, b... read more Can I give 0 stars? I have worked on my own vehicles my entire life, but didn't have time on a short trip to Houston and needed my parents truck repaired (dad had knee surgery, and they are both broke). When I walked in, a transmission vendor was in his shop trying to sell crap and asked him if he's been busy lately--Billy (the manager) said no, they have been really slow. This should have been my cue to leave immediately. I specifically asked "Billy" to diagnose the problem with the vehicle (i.e. hook it up to his fancy computer) and we would discuss repair options at that point. I had also consulted a friend of mine who is a research engineer for GM that specializes on the LS motor line--my friend and I came up with a decent list of possible issues, being fuel delivery or intake manifold problems (which are a TSB). Billy went ahead and told me he diagnosed the problem (which all he did probably was pull the codes using a basic ODBII reader, P0101 and P0300--which I already did) and was sure that the spark plugs and wires were the culprit (the truck couldn't go 50 mph, would barely accelerate and kept missing at high RPM). He also was sure to present me with a $3500 bill worth of items that had nothing to do with the original problem I brought the vehicle there for (engine issue) such as flushing the brake fluid, replacing suspension and steering components, $1500 to replace converters, an alignment, rear main seal, etc. All 100% crookery trying to see if I knew anything and wanted to take full advantage of me. I finally negotiated plugs/wires only, leaning on his expertise and trusting him--what a mistake. He replaced the plugs / wires and fuel filter then charged me $280 in labor to do so (would have taken me 15 minutes) and then said after a test drive the truck still didn't run right! So I paid him for nothing--and was gullible/trusting enough to pay him up front for the work, so I couldn't even withhold the payment. I went back and tried to negotiate with him to diagnose the problem--he refused to do so without another $160 fee. We had a bit of an argument, he and his wife both called me "cheap" and pointed to some other vehicles in his shop indicating that it "costs a lot of money" to fix cars these days, a certian van for example was $2800. Sure Billy--it does cost a lot to fix them at your place, because you don't know what the hell you are doing (or you're a crook and deliberately replacing stuff that doesn't need to be). I ended up taking the vehicle to another mechanic I have used in the past and trust--his LS master tech properly diagnosed and fixed the problem within an hour. It was a leaking intake manifold gasket that caused the entire problem--funny, this wasn't even on Billy's list of 50 items he wanted to replace--that's because he doesn't know what he's doing. Really poor customer service, pushy, not knowledgeable. I also asked some other folks in the neighborhood nearby if they have used Logans auto in the past--they shared similar stories. Many were taken advantage of (senior citizens) that were not knowledgeable in car repairs--they were scared into making unnecessary repairs! What's even more hilarious, this guy has a Buddhist shrine in his office right when you walk in. I think Buddha probably would not approve of Billy's behavior. He will be reincarnated as a rat the next time around, because that's what he acts like.
I went here for A simple oil change & they begin check my car for othe... read more I went here for A simple oil change & they begin check my car for other stuff. The guy came back and said l needed a filter and A oil pan bolt because it was stripped. I agreed to get them replaced as l am not a mechanic & felt that they knew what was best. While on my way to New Orleans my car felt different during the drive but l assumed that it was just the road. About 3 hours in my car began to shake horribly and went from 70 to 10 mph. After its stopped Azred lighting bolt appeared on my dash board & now l am stranded. My car was working perfectly fine before l came here.
Came in for transmission service January 2017 and was told it would co... read more Came in for transmission service January 2017 and was told it would cost $600 to look at the transmission. I paid cash, got a hand written receipt, and I told Daniel (manager) to call me with an estimate. He calls me for with the initial estimate of $5000 less the $600 so $4400. I told him to wait for repair so I can talk to my wife, and that I’ll call him the next day. I called him the next day, and he said he’s completed repair of the car. I told him I did not agree to start, so he starts lowering the price to $3200. When I go pickup the car the next day, he tells me one of his porters got into an accident with my car (they said it was the other driver’s fault, which other driver said he was the porter’s fault). Long story short, I ask for owner’s contact info and he says it's private. I contacted him 17 times to get my car fixed (January to end of March). Car was left at the shop for over 1.5 months (tires went low). After which I took the car home and also inspected the transmission and found out the transmission dust cover was missing. I came back immediately and Daniel said he would not install the dust cover & claims it was missing before the repair which he also admitted that he would contact me if anything was out of the ordinary during the repair. After 3 months, Universal finally fixed my car due to the collision but with a very bad paint job/bondo work and missing/broken parts which I had to go back/forth to get fixed. Buyer beware of always negotiable transmission prices and no dust cover being re-installed. If they get into a collision with a customer vehicle, they never gave me their owner’s contact information and their shop insurance to make a claim after repeated requests, so I doubt they are insured. It’s also interesting that my $600 initial cash deposit is not included on my final receipt (only the $3200).