These people are scum. They are dishonest. They regularly post ads on ... read more These people are scum. They are dishonest. They regularly post ads on craigslist lying about 'free towing' with repairs. I was charged twice for towing, even with a $2700 invoice! What they DON'T mention in these ads are the hidden fees, how they will TAKE YOUR TITLE and hold it as a ransom so that you'll either be forced to pay their high prices(including issues that they 'magically find' later, so that they can charge you more), or you'll lose your care. The idiots that work there...they will lie to you right in your face. They are rude and use bully tactics to scare customers. Their communication is poor, I always had to call them to see if my then car was fixed. Once I called and the 'finance agent' made up a lie saying my car wasn't ready because it was being 'test driven'. When I finally got the car after being 'fixed' and it died 10 minutes later, she said the car was never test driven, they simply got the car to start...who does that? The owner avoided me and my calls after that, leaving me to deal with his meathead tow guy/mechanic who was just as bad, assuring me that he'd work with me if I took down my negative bbb review and/or admit the problem was on my end...which I foolishly did even though I knew this place was full of it. I asked if my car was good, he assured me it was, only for me to pay $416 the next day and as soon as I got in the car, I saw a check light and the gas gauge(which they refused to fix, despite initially saying everything was good with the car!) didn't work, leaving me to guess how much gas was in the car! I was charged a bogus $95 diagnostic, when I asked why the car still has a check light and why the battery light came on when it stopped the tow guy/'mechanic' told me he didn't know what caused it..how can you charge people for something you don't know how to fix? Read the reviews, ALL of them are negative. The only 'positive' reviews this ripoff place has are on are google, and they're obviously 5 star fake ones that read like an advertisement instead of being from an actual person. These people aren't honest, they actually had the nerve to flag my facebook review...as if they haven't messed me over already. Speaking of facebook, like how they post fake positive reviews on google, the people that like their facebook page actually work there! Too gutless to admit their own mistakes, lying on me when they finally gave me an invoice(that's AFTER I paid $900 and gave them my title!) saying I 'refused' mechanical repairs, lie after lie(they all lie), inflated prices, the owner told me over the phone and in person several times that specific issues with the car would be fixed, but he did nothing. What they tell you and what they actually do are 2 different things. They give you verbal commitments, while they'll lie on you on paper to protect themselves. This is why if you don't know about cars, you don't go to a place like this period, especially on your own, because they aren't honest. The awful tow guy that took my car had the nerve to ask me to bring him the key. DO NOT GO HERE. YOU WILL BE WALKING! Save your hard earned money and get a car with a warranty, take a bus...just don't go here.
Advantage Collision repaired my wrecked Kia Soul 3 years ago, and I ha... read more Advantage Collision repaired my wrecked Kia Soul 3 years ago, and I had no complaints. They completed the work in a timely manner, and kept me informed of the progress all along the way. In late April, I had another wreck (kid ran a stop sign) and I had the Kia towed to Advantage Collision. Well, it is a much different story this time. The impact occurred at the passenger tire, so there was not extensive damage to the car, other than a broken axel. They have been working on my car for over 5 weeks. I had to initiate all the calls to check on the progress. I stopped by the shop a few times as well to get information. They changed the "promise" date 2 times. I finally got 2 email messages and a phone call to pick up the car. I could not come that late in the day (no one to help shuttle), and said I would be there the next morning. When I arrived around lunch time, the car was not ready. I am very frustrated and disappointed.
Why wont you guys return calls. I went into default on my financing, t... read more Why wont you guys return calls. I went into default on my financing, the car was repossed. My question is; why can't I retrieve my personal items out of the vehicle. If you are padding the price somehow, please stop and sell the car...If it will be public let me know. If it will be privately sold....oh well. Please advise if I will be able to regain my personal item, work items etc...sons asthma pump, sports equipment...everything you all dont want please. Yours truly, citizen