When was about big money for repairs their estimate doubled but when I... read more When was about big money for repairs their estimate doubled but when I called for winterizing my boat they "were busy". Not happy with this service provider.
I was ready to leave Loyd Park in Grand Prairie and the front air leve... read more I was ready to leave Loyd Park in Grand Prairie and the front air leveling system was leaking air and would not raise the motorhome. Not drivable. So, I called Quality RV repair who I've done business with before, but turn out they don't work on the Freightliner chassis. Seconds later she is giving me Tommy's name and number. I called it but got voicemail. It was getting late in the day. My family had already gone home, so I called and arranged for another night, thinking Tommy probably would not call back. But a short time later Tommy did call. Said he would be out soon. Soon was very soon as it turned out. You don't find service people like Tommy very often. He crawled under the bus and determined the valve needed to be replaced. He called several places and left with the bad valve as one place said the may have one. Turns out no, but Freightliner Dallas did and he put it in will call. I drove to Dallas and picked up the part that night. Tommy met me back at the campsite 7 ish the next morning and fixed it. Apparently this part had been partially bad for a long time. My Motorhome rides better, handles better, is much quitter and sets higher then before. When I park I can tell the volume of air being released is much greater than bofore. Can't say enough good about Tommy. He gave me a very reasonable rate for his labor as well. We need more Tommy's in the world. Ken
The shop is very reluctant to offer an estimate upfront because he kno... read more The shop is very reluctant to offer an estimate upfront because he knows once the work is performed he has the upper hand. I required some parts and 6 hours of labor @$75 per...he invoiced me for $600 in parts and 26 hours labor!!! I offered twice the original agreement and he worked the situation like a pro, locking the front gate to prevent me from leaving!! I called 911 and three Lewisville Police Officers arrived and demanded he open the front gate. Then the Police proceeded to question the scumbag on why his invoice kept changing in regards to the amount. The police were very understanding and helped me to obtain a total price for repairs which was more in line with the work performed...I still payed more than the agreed price.
