I have a 1996 Cadillac Eldorado. I had a Check Engine light on and was... read more I have a 1996 Cadillac Eldorado. I had a Check Engine light on and was missing. The voltage from the alternator was low on the meters.Bottom line, they found that the Alternator need replacement.It was determined that the spark plugs and coils were in good condition. Due to the age of the car, they decided that cleaning out the fuel injectors was needed. During the road testing to clear the computer, one of the coils went out and was replaced. What impressed me most was during the process of the repair they maintained a professional and courteous attitude toward the customer.Keep me well informed during the process. The car runs better then it has in over 10 years. I will not use any other shop for my work.
Worst Customer Service Ever! My appointment was at 5:30, and I arri... read more Worst Customer Service Ever! My appointment was at 5:30, and I arrived at 5:39 behind a slow customer in line. I get it, I was 9 mins late to a location that states on the door and online that it closes at 6:00. If you've tried driving anywhere on OU weekend, you know the traffic on 35 & 287. After huffing and puffing for 7 mins about how online appointments on the Corporate website should tell you that you have to be there at 5:45 at the latest, the guy gave away the policy of 15mins. I enjoyed how the news on the TV showed a time of 5:41-5:43 the entire time he was out in the shop walking around after I arrived and said I was there for an appointment. If you have a GROUPON for this franchise, STAY away , and go to one of their other locations. A "counter clerk" should have just said, sorry our policy is 9 mins late and we can't take anymore (Even if two bays are empty)... I'd be a bit upset, but not as upset as I am with Mr. Huffy Complainer. And change your sign to say closes at 5:39pm instead of 6pm, so I know.
A fool and his money are soon parted if you take your auto to this pla... read more A fool and his money are soon parted if you take your auto to this place. I took my truck in with a small transmission leak. They said it needed another transmission. They replaced the transmission and the truck still leaked. I returned the truck back and said it was a loose line. It still leaked. I took it back a 3rd time and they said it was an "external problem" and the transmission lines needed to be replaced. They want an additional $400 to $500 for something that was probably the only thing wrong with in the first place. I encourage you to read the BBB comments for this company if you even consider coming here. I wrote the BBB and this company never even bothered to respond. There is 26 complaints against this company and the business and of that 21 the company failed to even respond to the complaint. They need a class action law suit filed against them and go out of business.
