Mechanic Advisor

Car Service in Richardson

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Auto Reviews in the Richardson Area

  • Mike Mebane (big Mike) quoted me $2,303.39 to replace a brake actuater... read more Mike Mebane (big Mike) quoted me $2,303.39 to replace a brake actuater on an 08 S550. A few weeks later I had to return due to a squeaking noise coming from the rear wheel area. Mike said the bolt used in the repair was too long and it has been corrected. But now the car is leaning the passenger side air struts are now bad which will be an additional $2,438.58. During this process of driving my car from the rear of their business to front parking area, my fender weld was damaged cutting a groove around my passenger front tire and my car accumulated paint overspray from the paint and body shop next door. I asked Mike if I could get a wash, his response was their not a car wash ??. I expressed my experience in the form of a curtesy note left on the desk of the owner Josh on the day of pickup 06/30/22. Josh didn’t reach out until 07/11/22. The day of Josh reaching out I explained everything again. He basically said he wasn’t responsible for the overspray but if I send him the invoice for the purchase of my tire he will reimburse me. I had the tire replaced the day of our conversation sent Josh the invoice per request and followed up with a call to verify that the invoice was received. Josh (owner) hasn’t rectified the issue as of yet 07/18/22. It appears he doesn’t plan on doing right by me. There wasn’t anything wrong with my struts prior Sam & Joes correcting the bolt that was too long and my tires maybe had 250 miles on them. After that entire experience with Sam & Joes all I asked of Josh was to replace the tire. He Failed. My $2,303.39 visit cost me $5,023.85. Just heads up trying to cut cost at Sam & Joes may cost you more. Mr. Rivers

  • AmberreviewedPioneer Automotive

    Excellent service, I have been with them for a few years .. They have ... read more Excellent service, I have been with them for a few years .. They have always been totally honest with me and take goood care of my vehicles ... I am extremely touchy about my cars as I have been scammed a few times in the past and they are nothing but straight up honest with what my vehicles need and dont need .... I am happy I have them to depend on ! Awesome people !!!!! ;-) Amber P. Denton, TX

  • KrisreviewedPioneer Automotive

    Great place. I've recently moved to the area, and honestly just wante... read more Great place. I've recently moved to the area, and honestly just wanted to pick a spot that was close to me and had Wifi where I could work while waiting. I was having some challenges with my breaks, and they were able to identify the problem, get parts in and complete the repairs all under the estimated time they gave me. Good people and sitting areas that allowed me as little disruption to my workday as possible. I definitely would recommend Pioneer and will take my vehicle here again. Kris S.

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