I had a slight fender bender that did not break the grill; however, it... read more I had a slight fender bender that did not break the grill; however, it broke the radiator and the check engine light came on. The car overheated on the way to court. This location was less than 1/4 mile away, so I stopped and took a chance. Worse mistake of my week. That is compared to being attacked and having to get stitches, having a fender bender, having to get a hotel and extend my stay and surviving a low-grade tornado that damaged the rental car. This still was the WORST experience. I was treated rudely, up charged for labor after they had my car for 5 days with no callbacks or updates even though I called them daily and was promised repeatedly to advise on what was done or needed. When I got the car back the check engine light was still on. When I inquired about it I was insulted by the owner who told me that the light was off when they finished with it but I picked it up 30 minutes after they closed from their receptionist LaTonya who I texted back to advise that the check engine light was still on and called the two numbers I had for Lawrence with no answer or response back from LaTonya or Lawrence A. Giles. The next day March 14, 2019 when I came back into the shop and began asking questions about the work that was done and upset that my car was running rough and the check engine light was still on I was advised by Lawrence that he understood why I was attacked as I didn't know when to be quiet and that he was doing me a favor. That confused me as he charged me $40.00 diagnostic, then $350.00 parts and labor then an additional $125.00 for additional labor. When I asked for a credit for the diagnostic fees because he did the work four times he finally gave me a $20.00 credit. When I admitted that it was my fault for choosing an unprofessional business that I had not researched due to my car overheating and his proximity to the court where I had an appointment. When I went out to speak with his technician Curtis to inquire what exactly he had done to my car and why the check engine light was on the owner Lawrence told me not to be out there harassing his worker. I was amazed that he felt he could charge me nearly $500.00 on a repair but did not expect me to ask any questions. When they put my car back on the diagnostic machine it indicated CO2 Sensor problems. Curtis cleared it and suggested that I drive the car to see if it came on again. In less than 6 miles the light was back on. I had to go to the dealership to get this car repaired properly. My car overheated and stopped on the dealership technician in less than 2 weeks after the repairs from Action Transmission. The dealership asked if the coolant was added and topped off due to them having to add coolant after the car overheated and stopped on them and if there was a warranty on the work I told them I would try to find out. When I texted to inquire about the warranty on the work done on my car that was never mentioned verbally or in writing I got no response. When I inquired if they filled the coolant like they charged me for I got no response. I will push this forward legally if necessary. My final word is BEWARE of this predator who has little respect for single females who have the audacity to ask questions about what they are paying for. This has been MY experience with this "business" and Lawrence A.Giles.
Workers are rude and very unprofessional. One in particular (the manag... read more Workers are rude and very unprofessional. One in particular (the manager).
Mailed a check on Friday (1st). Talked with Candy on Saturday (2nd) a... read more Mailed a check on Friday (1st). Talked with Candy on Saturday (2nd) and made her aware that check was in the mail. She said that was fine and that I could pick up my tags Monday or Tuesday once they received they payment. Stayed in on Monday, walked out Tuesday morning only to find my car gone. Called the dealer to find out they had towed it Monday afternoon. Turns out, Miss Candy hadn't felt the need to update my account notes when she talked to me. Even though I had made them aware of the payment, and Miss Candy had said everything was fine, and they did receive the payment, I was still forced to pay $200 of the $400 repo fee. And that's not even the end of it. Went in a few days later to pick up my car. When I opened the door, the passenger seat was leaned back, my c.d.'s were thrown around on the floor board, there were candy wrappers all over, and my GPS unit was nowhere to be found. When I went in to ask about this, the two females were too busy on their lunch to simply get me the number for the tow company. Not too busy however to talk about how it was my fault. I have 18 more payments on this car before I drop them. Stay clear of this dealership. Shady, shady, shady.
