WOW, what an exceptional car repair “treat!” So much so that I happily... read more WOW, what an exceptional car repair “treat!” So much so that I happily drive there from Clear Lake City for the smallest of car-related ANYTHING! Whitney, my service advisor, is truly on the ball.” She’s smart, friendly, knowledgeable, determined, accommodating, accountable, value-oriented, concerned, genuine, and simply a delight to deal with. And THEN there’s the leadership, specifically Harrison and Sady – it doesn’t take long after meeting these two to realize why they hired Whitney AND why they are all such a dynamic team! Ultimately, it all comes from the top and these guys are an iconic example of such – even their pricing is amazing! On my most recent visit… I had a tricky issue with my new-to-me car, in that it was electrical-in-nature and obscure, but boy did they figure it out. Corey, my technician, wouldn’t give up even when it took more fenagling than usual and Whitney kept all the moving parts coordinated for a quick, reasonable resolution – She organized the part acquisition, warranty coverage, communication needs, and repair, keeping me informed at all times. And the team even proactively helped me with transportation when an unexpected delay (by another leg of the repair) occurred. Obviously, I could go on, but I’m certain you get the point by now – you simply cannot go wrong by taking your car to RMS for diagnosis or repair – in fact, I just had another concern regarding my USB port seeming to be failing and they got busy, discovered the “problem,” and had my car back to me in less than a day – and all at no charge. This is how to keep customers coming back forever!
Seat looks brand new. Sewing is perfect and color matches identical. ... read more Seat looks brand new. Sewing is perfect and color matches identical. Impeccable work and fast service. Thanks for the odor treatment. My car is sanitized and smells clean and crisp. No more musty smells. Thank you
Stetson Auto Shops replaced the oringnal leather on my Jaguar. Wow!! T... read more Stetson Auto Shops replaced the oringnal leather on my Jaguar. Wow!! This place does outstanding work, I was giving a referal from the Jaguar dealership and this place was highly recommended. I can see why they have such a great reputation. Need any upholstery and glass work done? This is the place.
