On my most recent visit Mike Palmer Automotive identified my problem (... read more On my most recent visit Mike Palmer Automotive identified my problem (a loose belt) and fixed it for me in a timely manner at no charge. I have been going to Mike Palmer Automotive for years and I have been very satisfied with them. Mike, Vanessa and all of the mechanics have been great at explaining what is wrong without making you feel stupid. They let you know which repairs need to be done and which repairs can wait. They fix your car in a timely manner at a fair price. They even let you use a loaner car for free while yours is in the shop (all you have to do is pay for the gas you use.) I would highly recommend them to anyone!
Plowgian Auto receives 0 stars from me today. Today I give Plowg... read more Plowgian Auto receives 0 stars from me today. Today I give Plowgian Auto in Salt Lake City, UT 0 Stars, 0 Stars for Integrity, 0 Stars for their honesty, and accountability to this customer. It is my recommendation to not go to this poor excuse of a mechanic if you desire to have them stand behind their work. Behind their bright cheery smile lives deception, and cold heartedness. I give Plowgian a huge thumbs down !!! I was coming from Canada to Arizona, January 2018, and developed a head gasket leak. I was greeted by Jeff Plowgian with a bright and cheery smile and wonderful promises to repair my vehicle. The head gasket and head and exhaust manifold were replaced. A week later, in Sedona Arizona, my power steering went, my radiator blew and harmonic crankshaft balancer went. I called Plowgian to discuss this matter. Jeff told me of his great sorrow and would reimburse me my $3200, but shortly after spoke with his attorney and the price dropped to about $2000. I told him of the cost to repair the damage to my engine or the cost to replace the engine. He spoke to the Sedona Mechanic who clearly stated that faulty reassembly of the crankshaft key and pulley system caused this problem. My last conversation with Plowgian the price had gone down to $500 to replace the harmonica balancer. I asked about towing costs, car rentals and he said $500 was the best he could offer. Plowgians Insurance company sent their technician to my home to run an analysis on my truck. As soon as he looked at it, he saw the power steering unit was not aligned properly and stated that this was where the problem began ( an external examination ). He submitted this to Plowgians insurance company and their adjuster said his report stated the current problem was not due to faulty mechanics, but due to wear and tear. I have 360,000 miles on my Toyota Tacoma ( known to get over 600,000 miles). I told her that the technician took a video and told me the real cause and she got irate, because it contradicted her evaluation to offer no compensation. Common with insurance companies. I contacted an attorney to assist in a small claims suit. I towed my truck back to my home town and the mechanic there said the same thing, upon running a diagnostic. Plowgians faulty reassembly was the cause of the problem. We went to small claims court with signed documents from both mechanics and the case was lost, even though it was clearly stated that Plowgian was at fault. Prior to court, when I spoke with Plowgian they said if I could tow it in, they would be able to do their own diagnosis and gladly repair it, versus trusting the diagnosis of these other mechanics. I am about 600 miles away and it would be very expensive to transport my vehicle. I received no compensation for Plowgians damage to my vehicle, no reimbursement for towing costs, car rentals and any other inconvenience that I suffered through. For a month I did not have a vehicle and Plowgian did absolutely nothing. Today I give Plowgian 0 Stars, 0 Stars for Integrity, 0 Stars for their honesty, and accountability to this customer. It is my recommendation to not go to this poor excuse of a mechanic if you desire to have them stand behind their work. Behind their bright cheery smile lives deception, and cold heartedness. I give Plowgian a huge thumbs down!!!
Horrific experience - horrible customer service. If you like your car... read more Horrific experience - horrible customer service. If you like your car and sanity, I would recommend NOT purchasing a vehicle or servicing your vehicle here. In October 2014 we purchased a brand new 2015 GMC Sierra 3500 with less than 120 miles on it - upon delivery of the truck we noticed a few issues that required repair. It is now March 30th, 2015 and the truck is still at their service department because every time they fix one issue, they create more issues; including but not limited to having to pull off all four doors and repaint them because they damaged the paint. We have had to hire an attorney and contact General Motors corporate office just to get someone from the dealership or service department to give us an update.
