Pappys Motorhome Rentals Inc

** We will give no star on the rating if we can but we have to select at least a star :-{ **

We have an absolute horrible encountering dealing with Pappy's RV Rentals as we have experienced some crappy customer service from Bruce and Misty:

1) Calls to Bruce regarding functionality of the RV such as the generator during our trip were never returned despite leaving voicemails.

2) Generator was not functioning during the last 1 1/2 days of our trip, we were told that a button or switch on the generator itself fell off. The generator was behind a couple of panels on the side. We had no idea where it was or attempted to fix it ourselves. However, Misty was accusing us of tempering with it. She questioned us on how the button or switch fell off or has gone missing. I don't think popping loose by itself is a possibility in Misty's mind.

3) Despite our best effort to clean the RV before we returned back to them, we were charged extra $75 for the cleaning fee on top of the $125 we've already paid and charged. When questioning about the extra $75, we were told that the RV was returned in an extra filthy condition, "the worst condition I have ever seen!" in Misty's word. However, during my conversation with Bruce, he only told me that the carpet in the living area was in pristine condition and that it was dirty when we returned it. Luckily, we took pictures of the RV and one of them was actually on the carpet. We sent the picture in via email to dispute the charges and we did not hear back from anyone. I've placed a call and talked to Misty about the extra cleaning charges and she was just horrible.

We will not ever rent another RV from this place again. Absolutely NOT, not even it's free.

Pappys /Got stuck for 2 days in Idaho because the emergency phone number they gave us was not answered by anyone. When we finally got ahold of them on Monday a.m. they argued with the tire company that we didn't need a new tire (WE DID)! They nickle and dime you to death and when you dare to question them they yell and scream like children and throw the phone (Misty) until someone else comes and talks to you. I have a problem with the idea that we could have been stuck on the side of the road for those 2 days. Would "NOT" recommend this company! 

I had a great trip when I rented from Pappy's. Nothing went wrong. By the time I got back into town I was exhausted and was not looking forward to bringing the RV back in because I thought there would be a ton of drop-off paperwork, but the process was very easy and I was sent on my way. Thanks Pappy's!! 

we took one of pappys motor homes out for about a week. We put on a few miles but never had any trouble with the RV. It was well maintained and neat and clean inside. The worry free cruising made for a great family experience I hope my kids will remember for a long time.