Mechanic Advisor

Honda Repair in Providence Forge

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Auto Reviews in the Providence Forge Area

  • I was told my car would be inspected and ready by the time you close ... read more I was told my car would be inspected and ready by the time you close on same day regardless of having an appointment, and was not informed that it wasn't taken care of until I called at 5:30pm Monday the 12th (the day it was supposed to be ready) to see if my car was ready to be picked up when y’all close at 6. The lack and poor communication from your team resulted in me having to last minute figure out how I was going to get to work the next day. This also then resulted in my car having to be parked longer than it should have been on the street due to there being no room on your lot while you have your own luxury cars sitting in the lot. Since my car was in your care longer than it needed to be due to the lack of communication, my car got side swept in your care which I was then told you all are not reliable since it was parked on the street which is where you tell your customers to park their cars all the time. When I asked to speak to the manager about this incident, I was told they didn’t have time to speak to me but I can email the photos that show the damage to my car so that they can contact me. I never heard back. Because of how terrible this experience has been, I will no longer be taking my car to rva tire and auto for service.

  • It was an awful experience - spent over $2K for nothing- didn't fix th... read more It was an awful experience - spent over $2K for nothing- didn't fix the problem and had car for an extended time while you tried 3 or 4 parts- wasn't until you got correct VW part from VW that that part fit- which turned out not to be even the problem - in the meantime had to pay $ 40/day in Uber fees to get back and forth to work. In the end it needed a new camshaft which is also a few thousand dollars- bottom line you should not take on VW cars since you don't have correct diagnostic tools to diagnose problems- your mess up is costing us over $2k - such a disappointment. Someone was supposed to callback and try to remedy this travesty and no one ever did!

  • Rude front desk lady, could not give me even an estimate to when it wo... read more Rude front desk lady, could not give me even an estimate to when it would be done. I received a text to be there at 7:30 am to drop off and start working on it. I got there and the lady said the guy who works on the cars doesn’t come in till 11, and they they would start with yesterdays walk ins that were not finished from the day before instead of people with appointments like me.

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