Mechanic Advisor

Buick Repair in Big Bend

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Auto Reviews in the Big Bend Area

  • Professional and courteous. Prices are too high though compared to Mus... read more Professional and courteous. Prices are too high though compared to Muskego Tire and Auto

  • Disappointed with last two visits with the my GMC Acadia. I learned to... read more Disappointed with last two visits with the my GMC Acadia. I learned too late that I way overpaid for thermostat and oxygen sensor. I think I paid Silver Lake $1,500 for a repair that would be about $600 from nearby competitors. Ridiculous. This week’s experience was similarly frustrating. I spent $700 to find out that I need my transmission and gear shifter replaced. My hunch is that information may cost $200 elsewhere. Your $10K — $12K quote for a refurb transmission is out disconnected from the market that it actually evoked laughter from a nearby competitor. If I opt to replace the transmission, I have a quote for $5,900 all in. This leads me to just shop Silver Lake when I need tires because there is pricing transparency for tires across the market. I feel like like I am now down about $1,400 to Silver Lake and my car still needs repair. Not a good look for the shop. I just assume this quoting strategy is a company directive as I think highly of Austin, Zach, and Mike. All three are great. Thank you for the opportunity to share.

  • 2017 Chrysler Pacifica was in three separate times for driver-side noi... read more 2017 Chrysler Pacifica was in three separate times for driver-side noise while turning and going over bumps. DS Control arm was replaced and strut assemblies replaced twice. I understand that sometimes the symptoms can lead to multiple components being replaced. It was the inconvenience of arranging the family vehicle for diagnosing and also repair days that we had to work around three separate occasions. So far the front struts seems to be good. Normally I don’t complain, but this case became like I mentioned before more of an inconvenience with the multiple appointments for a resolution. Please reach out if you would like. I’ve been a Muskego Tire customer for 15+ years and have also felt welcomed and appreciated doing business here and would like to continue in the future getting vehicles serviced now at Silver Lake Auto.

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