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Rover Repair in North Prairie

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Auto Reviews in the North Prairie Area

  • Disappointed with last two visits with the my GMC Acadia. I learned to... read more Disappointed with last two visits with the my GMC Acadia. I learned too late that I way overpaid for thermostat and oxygen sensor. I think I paid Silver Lake $1,500 for a repair that would be about $600 from nearby competitors. Ridiculous. This week’s experience was similarly frustrating. I spent $700 to find out that I need my transmission and gear shifter replaced. My hunch is that information may cost $200 elsewhere. Your $10K — $12K quote for a refurb transmission is out disconnected from the market that it actually evoked laughter from a nearby competitor. If I opt to replace the transmission, I have a quote for $5,900 all in. This leads me to just shop Silver Lake when I need tires because there is pricing transparency for tires across the market. I feel like like I am now down about $1,400 to Silver Lake and my car still needs repair. Not a good look for the shop. I just assume this quoting strategy is a company directive as I think highly of Austin, Zach, and Mike. All three are great. Thank you for the opportunity to share.

  • 2017 Chrysler Pacifica was in three separate times for driver-side noi... read more 2017 Chrysler Pacifica was in three separate times for driver-side noise while turning and going over bumps. DS Control arm was replaced and strut assemblies replaced twice. I understand that sometimes the symptoms can lead to multiple components being replaced. It was the inconvenience of arranging the family vehicle for diagnosing and also repair days that we had to work around three separate occasions. So far the front struts seems to be good. Normally I don’t complain, but this case became like I mentioned before more of an inconvenience with the multiple appointments for a resolution. Please reach out if you would like. I’ve been a Muskego Tire customer for 15+ years and have also felt welcomed and appreciated doing business here and would like to continue in the future getting vehicles serviced now at Silver Lake Auto.

  • I can’t believe I was charged nearly $60 to remove a shield on the bot... read more I can’t believe I was charged nearly $60 to remove a shield on the bottom of my vehicle that has only been worked on by employees of this shop since I purchased my vehicle brand new. The shield needed to be removed, which I agreed to, due to the fact that it no longer could be fastened with anything other than zip ties. In fact, each of the last two times Silverlake auto has changed my oil, the zip ties have failed, causing the shield to come down and scrape the concrete surface of the road while I was driving. Each of those times I have brought my car back to the shop and the last time one of your employees said they would zip tie it one more time or take it off if I wanted. They would have removed the shield at no cost as each of the last two times the person that performed my oil change failed to zip tie correctly. Now, after agreeing to have the shield removed, I have been charged nearly $60 which I think is absolutely ridiculous.

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