Pep Boys

DO NOT TRUST THEM!

Several years ago the Pep Boys was a great place to go for service.  Recently, the management has changed and the focus is obviously on the up-sell.  Last week I took my car in for an oil change and tire repair (nail in tire).  Three hours later I received a call that the tire could not be repaired and I would need to purchase a new tire ($150+).  After I explained that I purchased the tire there and had hazard coverage the manager Kyle replied "Oh I didn't notice."  Well it's a good thing I KNEW what I had purchases.  Once he checked the computer the cost of the tire dropped to $55.  Kyle then informed me that I need a special engine treatment or the car's engine would be damaged during the upcoming cold weather.  I explained to Kyle that my finances were limited and he stated that the cost would be $49.00.  I asked for more information because I was afraid I was being taken advantage of and after Kyle's explanation I felt that it was a vital service.  I said to Kyle "With the tire at $55 and the engine service at $49, my total cost will remain around $100 so I guess I better get the engine taken care of too."   

When I arrived to pick up the car, Al was very nice and explained that the Engine service was $99, but I explained that Kyle said it was $49.  Al called Kyle as Kyle had conveniently left for the day.  When Al finished his phone call he stated that Kyle said it was $99.  Knowing it was not Al's fault I simply paid my bill which now was nearing $200!  Upon arriving home BROKE and disheartened by the downturn in service and management at a place I use to rely on, I told the story to my son.   My son (who typically drives this car) went out to the car and came back with a receipt from 3 months ago showing the car had a complete engine inspection and service from Mazda (including a computer report on the engine).  

I now know NOT to trust Kyle and my local Pep Boys!  Sadly, a place I've used since it opened is now off the list of trusted places.  Just another stereotypical, take advantage of people repair shop.

I recently had a brake job done on my 2011 Toyota tundra, once I received my phone call (at 6 p.m.) that my truck was finished, I was on my way home when the caliper completely locked up!! I couldn't believe it! I returned to the shop around 6:30 only to be told by "Mitch" that I had to wait another hour or so for my truck to be finished!?! It had been there ALL DAY! I can not stand this place and will definitely make sure that my fellow employees and friends will hear of this bad service!