drew in the service center is the best advisor I have ever met and I w... read more drew in the service center is the best advisor I have ever met and I work in the business! I have had the pleasure of working with him on my VW beetle a few times. Every job he has done he kept me informed through the whole process and always returned my calls! I drive all the way from Surprise for their customer service alone. I always leave feeling confident in my repairs and satisfied with the price. Thank you Andrew!
Desert Auto Works is a trusted family favorite. My brother-in-law rec... read more Desert Auto Works is a trusted family favorite. My brother-in-law recommended them to my Dad, who recommended them to me. Ownership/management has changed from Ken to Diego and Sergio, and we continue to use them for years now. They are not my sole auto repair source, because I like to have several flavors of mechanic.Desert AutoWorks has a smart, small, business-like flavor. They are not the cheapest, but your car and your phone call do not get lost in a shuffle; they keep you generally well-informed. They are not bozos when it comes to diagnostics. Though they do sometimes make mistakes, they make a sincere effort to take personal responsibility for diagnostics. They don't do unnecessary, dishonest work. They do not pad their recommendations or seek to meet service billings goals like a Midas shop.
I took my previously owned ML 350 in for a B service at 56K miles. The... read more I took my previously owned ML 350 in for a B service at 56K miles. They took care to discuss with me what would be done. Mr. Piech, who worked on the car did phenomenal work. I thought the car rode smoothly before I brought it in, but Mr. Piech re-lubed the chassis and now it rides like it came out of the showroom. He also noted that the brake fluid needed replacing, and the difference in braking is noticeable. He let me know things that were fine, but noted item I need to keep an eye on (for example, difference in brake pad wear). It's nice to know I have found a shop where people still take pride in their work. I have already recommended the shop to two of my friends, and I'll be bringing my car here for as long as I own it.