I bought a new scooter from them that turned out to be a lemon. After ... read more I bought a new scooter from them that turned out to be a lemon. After 6 repair attempts they were unable to work with the manufacturer to secure a replacement and unwilling to consider an exchange or trade in. When I complained the manager told me I should be grateful that they provided free towing and had not refused me service. In the end I had to retain an attorney to negotiate a repurchase agreement with the manufacturer. All this happened while the bike was under warranty. Ootys was 100% willing to milk the repairs until the warranty expired and stick me with a $4K loss. Basically their attitude was that it wasn’t their problem. Don't go there -- they obviously don't value their customers and don't deserve the business.
When asked about service intervals for my scooter, the mechanic solemn... read more When asked about service intervals for my scooter, the mechanic solemnly informed me an oil change every 600 miles is necessary. Now the first oil change on a new bike/scooter is usually performed at 600 miles. After the initial oil change, intervals vary from 2500 miles to 6000 miles, depending on make and model. Other service recommendations made clearly benefit the shop much more than the customer. Service, when it is performed, is often less than satisfactory. It then needs to be redone either there or at another shop. Another shop would be the better choice. Save time and money, go elsewhere.
I left my 2001 Honda Rebel @ Honda of Santa Barbara to have new brake ... read more I left my 2001 Honda Rebel @ Honda of Santa Barbara to have new brake pads installed and the brake fluid changed. Rec'd a $60 bill for new brake pads and labor which I paid the same day when I picked the bike up. A few months later, the 'new" brake pads were down to bare metal. Reason: Jack, the mechanic, had not replaced the brake pads tho he had charged me. A different mechanic at Honda of Santa Barbara, installed new pads and then tried to charge me for parts and labor. I produced the very recent, paid bill which ended that duplicity in a hurry. Other services performed over the past two years there were/are iffy at best. Most repairs had to be redone, either there or at another shop. It's a waste of time and money to go there, not to mention the very real safety concerns: no brakes, failure to properly torque nuts and bolts, failure to use Loctite when appropriate, failure to reconnect speedometer cable, ditto for electrical connections. The list is endless. STAY AWAY!!!!
