Dave was awesome from the very first time we called, all the way to th... read more Dave was awesome from the very first time we called, all the way to the final day of completion. He is the best! Dave is very honest, trustworthy and a man of his word. His shop is very clean and hard working. They are so good, it's like a NASCAR Pitcrew handle your vehicle's needs. They take pride in their work and make you feel great and relieved to put your vehicle in such expert hands. Zach the mechanic was amazing and professional. He met with my Dad and brother and showed them the old engine and was very courteous and professional. It was an all around Amazing experience! Canyon Lake Auto is the best shop around, period. Excellent and friendly customer service and professionalism guaranteed! Quickly diagnosed and repaired my vehicle in a very timely manner from start to finish. I am very happy with the investment and will continue to use Canyon Lake Auto for any future repairs. I would highly recommend Canyon Lake Auto to anyone and plan to bring our other business related vehicles in for service. Thank you Canyon Lake Auto Dave, Zach and Crew! They make you feel like family. Friends for life! Thanks for helping our family get back on the road. God bless! 5 stars!!!?????
DETAILS: I initially called America Tire Depot located at 83191 CA-... read more DETAILS: I initially called America Tire Depot located at 83191 CA-111, Indio, CA 92201 on 08/28/20 and spoke to Eddie (store manager) regarding installation of three tires and a wheel alignment. I informed Eddie that I would be driving the vehicle the following day (08/29/20). After leaving the vehicle at the facility and picking it up a approximately 5 hours later, and paying the 160.00 bill, I walked out to my car to inspect the vehicle. DAMAGE: My vehicle had severe damage to all three wheels (please see photos attached). The gashes were deep to include paint chip damage to the front driver side wheel. I walked back into the store and asked Eddie to inspect the damage to my car. Eddie acknowledged the damage and asked I bring in my vehicle "when I had time" so he can make repairs. He also stated; "I will sweeten the pot and give you 100.00 store credit". I told him that was not happy and that I would reach back out to him. AREA MANAGER EMAIL REPLY: Over the weekend, I was able to research and locate the area manager for American Tire Depot. I emailed and spoke to Jason regarding my experience and informed him that I would prefer to take my vehicle to another repair shop of my choice - I included a repair estimate of 642.00 dollars for the damages. Jason's reply to me after rejecting his 225.00 dollar offer; "Ok despite my best efforts at a fair and market value offer of $ 225.00 to repair your wheels I understand you have declined this offer and instead wish to go another route. Ill now consider this matter closed. Thanks again and Good Day to you." WARNING: Folk's I strongly suggest you consider a tire shop that would not only stand behind their work, but treat you fairly even after acknowledging their costly mistakes. If you have any questions regarding my experience at American Tire Depot, please do not hestiate to call me directly. I will certainly update this post should I have any further contact from the store or area manager regarding the damage aforementioned. Lorenzo Carrillo Lorenzo.Carrillo@Hotmail.com 760-899-6322
Our vehicle had a new battery that AAA had put in for us. Worked fine... read more Our vehicle had a new battery that AAA had put in for us. Worked fine for two weeks then we woke up to a dead vehicle again. We had it towed to Exotic Car service and they did a phenomenal job helping us out. Took care of the problem completely with great service, a smile and excellent mechanical care. Thank you for being a repair shop we can trust! Stacy H. Palm Desert, CA
