We moved to southern California in 1992 and a couple coworkers recomme... read more We moved to southern California in 1992 and a couple coworkers recommended Wards to us. We started taking our cars there, and would never go anywhere else now. They are low key and never try to sell us something we don't need, they're friendly, reasonable, and happy to give us a ride to or from the house even though we don't live close to the shop. They have saved us money numerous times by telling us when something is still under warranty and could be fixed for free at the dealership; they could have done the work, charged us, and we'd have never been the wiser. But that's not the way they do business! Our daughter had car trouble on a trip and her car was towed to the nearest garage. She didn't understand what they were telling her needed to be done so she called Jim to ask his advice. He offered to call and speak with them himself and then explain the problem to her in lay terms and help her decide what to do--no charge for his time even though he got nothing out of it. Over the years, we've taken several different brands and styles of cars to them and they've never failed us. We wouldn't trust our cars to anyone else's care! They are the absolute top of their field.
You can buy a toaster at Target or Walmart or Kmart. At either place y... read more You can buy a toaster at Target or Walmart or Kmart. At either place you will walk away with a toaster that does the job. And it's mostly about getting a better price. Other things in life, like having a dentist, plumber, doctor ... or mechanic ... are about relationships and value (quality versus cost). Many people know that referrals are the best way to find these connections. And once we've found one of these connections, we're very likely to keep it for the long-term. I found my mechanic ... it's Bruce's Automotive.
one of the worst feelings as a car owner is when that red "check engin... read more one of the worst feelings as a car owner is when that red "check engine" light appears...ugh. i brought my truck in today knowing that robert & his crew would be honest with me and let me know if any repairs were truly needed. i feared it was my alternator, a very costly repair... turns out it wasnt, and was related to the ignition box which has been replaced earlier that morning. no repairs were needed! big sigh of relief! i continue to give this business my loyalty because i trust them. bonus is that you get a complimentary car wash with your service. win! win! thank you again silver star !!!