Horrible customer service! I was told a 2 hour wait only to find out a... read more Horrible customer service! I was told a 2 hour wait only to find out after the 2 hours they said there were six cars ahead and it would be even longer. At this point I asked to buy the tire and take it elsewhere only to have Richard the manager tell me I couldn’t pay cash and called me a liar and said that Arnold the employee that helped me in the first place never told me 2 hours. I proceed to get upset after they had already wasted 2 hours of my time called me a liar and wouldn’t sell to me because I only had debit for him to flat out say well I don’t even have to sell you anything! No people skills at all will not be going back there again and will tell everyone I know to not go there! And the crazy thing is I even called the district manager Tony and and he proceeded to say that I acted inappropriately and was not even there! So I’m guessing him and Richard must be close. Thanks you American tire for showing your true colors!
I would give 0 stars if I could! Wasco ATD charged me close to $700 fo... read more I would give 0 stars if I could! Wasco ATD charged me close to $700 for motor mount replacements due to motor vibration. Took it in 3 different Saturdays to have them replaced (was told they ordered the wrong parts, then defective products had came in, thus reason for multiple visits). I decided to take it to my dealership and was told the motor mounts were never replaced, original parts were still in vehicle!! I went in for a refund and right away they submitted for a reimbursement. Worst place ever!! Do not go! So unprofessional and untrustworthy! I will never take any of my vehicles there!
Awesome service :) good deal. Juan Garcia
