I had a great experience with William Michael Automotive. I brought my... read more I had a great experience with William Michael Automotive. I brought my car in with a weird noise and they were able to quickly diagnose the problem and propose a solution. I was blown away by the emails I received from them with photos of my actual problem along with diagrams of how it should look and function. They really go out of their way to make the customer feel comfortable that they are getting great service. I really appreciate the level a detail they took in their work and would highly recommend them to anyone I know looking for a mechanic they can trust!
They are honest, friendly and don't seem to gouge customers. They did ... read more They are honest, friendly and don't seem to gouge customers. They did the work they told me they were going to do in a timely fashion and didn't write a laundry list of recommendations. They have a new customer with me and my BMW Z4.
Was recommended Japanese Beetle by my friend who heard about this plac... read more Was recommended Japanese Beetle by my friend who heard about this place from some people at his work...this was nearly 20 years ago. When I had my Honda Civic, I would bring it here to be worked on. Will have the husband's CR-V serviced here whenever it starts running rough and he realizes it needs to be maintained. After I purchased my Acura TSX, told myself after a certain amount of miles I'll stop bringing it to the dealer for maintenance and come here. Well, when my service light came up with B14, I knew it was going to be a huge one in terms of cost. I called the dealer and sure enough they wanted my left kidney. I called Japanese Beetle and when they quoted me a price I had to ask again to make sure I was hearing correctly. I don't feel like I'm being taken advantage of because I'm female; Mike and Dave are honest and will let me know if they find something wrong ahead of time, not pressuring to get the work done at that time. Will continue to get my cars serviced here as long as they're around.