I've taken my car to Rachel's for repairs twice now. They do a superb ... read more I've taken my car to Rachel's for repairs twice now. They do a superb job at repairing damages. However, I've come to discover that they left a mess behind on the inside of my vehicle. When I picked my car up from the shop, I found several smudges of what appeared to be oil or some other kind of thick, sticky fluid left behind on my driver door panel. I also noticed a tiny piece from my gear console had not been put back into place. The big issue is that the day I picked up my vehicle, I discovered that my phone mount had been removed from it's position on my windshield, and was missing altogether. I called and spoke to the front office and was told that I'd be contacted back. A handful of hours later, they took no responsibility for the missing item based on pictures of the car taken before repairs and word of mouth from the person in charge of repairs. Nothing else to it. Make sure you remove all personal items from your vehicle before having it serviced at Rachel's.
I was concerned because the review I saw online but the prices were ju... read more I was concerned because the review I saw online but the prices were just too good to pass up. The management was clean cut and very understanding with my budget. They arranged a package to meet my needs. 2 days later I get a call that the car was ready. Wow $250 and my car looks 150% better than it did before. We are no longer embarrassed to drive the car. Thanks ECONO A ++++++++
Took our Acura to this Econo Paint shop for a complete scratch & dent ... read more Took our Acura to this Econo Paint shop for a complete scratch & dent repair, along with a complete paint job and when we went to pick it up there were a lot of flow and just point blank a bad job, so they set a date of Febuary 4th, 2013 to have it repainted and the bodywork to be complete, came back the next day and it was worst paint job then the first, so the area manager set a date the third time to have it corrected and when we took it there they didn't want to correct it and told us that we would have to take them to small claims court to have it fixed, Second one was, I left my 2007 Chevy Trailbrazer just to have the hood repainted, didn't even sand the entire hood, looks terrible and again the manager would not take care of it. Worst people I have ever dealt with. Not only our job but others painted in the parking lot looked the same. There should be some kind of standards that this company should abide by. And take care of their customers.
