Auto body repair service near Lake Panasoffkee, FL

I worked with Michael, who is a skilled mechanic. He got my car back on the road and provided excellent service. Terrill was extremely helpful as well. I highly recommended Emerson Street Automotive!

Do not use this body shop for your repairs. They lie and cheat. Citrus Collision was paid for multiple new parts by my insurance company, they instead chose to purchase a recycled part. It looked horrible and was covered in deep scratches on the back window. (See picture) When asked about it, a man by the name of Don said it was new. He then handed the phone to the owner, Gene. I overheard Don in the background saying “she knows the lift gate isn’t new and already called the insurance company” Gene then got on the phone and admitted he bought a recycled part, saying it was the only way he could make money! Outright admitted insurance fraud and acted like it was acceptable. This is why I said they cheat. If they had wanted to substitute a recycled part, they were required to notify our insurance company as well as me, the customer for approval. Gene then proceeded to tell me the insurance company allows him to do this and gives him alternate vendors. This is why I said they lie. The estimate from the insurance company specified the lift gate was to be new and was not an option for an alternate supplier. Our car was returned absolutely filthy inside. It was covered in dust from being in a body shop that resembled a junk yard for three weeks. They had told me they would clean the carpet area and seat where an entire soda had been spilled in the accident, they never did. This was another lie. In addition to the poor quality of workmanship, they are probably the rudest, most condescending group of men I have ever encountered. They did not want me to call and ask for an update and got nasty when I did. They told me the car would be done on 8/7, I called to confirm the day prior and was told it would not be completed the day they had told me. Don said he had no idea who called and told me that. It was another week before it was done. They had our car for 22 days from the date insurance approved it and they still could not do a basic decent job. If you choose to use Citrus Collision be prepared to be treated badly, lied to and ripped off with parts that are not what an insurance company specified. Overall this was probably the worst customer service I have experienced in 30 years.

My Equinox was hit in the left rear corner, pushed 8 ft into my Motor Home by another large Motor Home which damaged the right front corner & the hood; $4000 worth of damage. It took 3.5 weeks to repair the car; but much of that was due to damage that couldn't bee seen by the adjuster initially and required parts to be ordered to complete the job. The left rear quarter panel was a candidate for replacement but I didn't want that done so Wayne's was able to work the damage out of the existing panel. Overall the work was very good, I can't tell that any damage was ever there. They, like any body shop, don't give you daily updates; they are busy serving you and a lot of other people. They have a large facility and all the people I talked to were always courteous. You may be put on hold if you call but that's because its a busy place.

I had a horrible experience thanks to Mark Roberts. After waiting days to hear if I had been approved for a bank loan, I drove over after specifically telling Mark to have ALL of the paperwork ready. I still ended up wasting an hour because NOTHING was ready. I was then told that they couldn't approve me because they dropped the price by a couple hundred dollars and they needed to get approval from the bank again. Since when does the bank need to re-approve a loan for less money? I left. After two phone calls, I decided to come back since I got a great interest rate. I once again tell him to have everything ready, but he only has 3 pieces of paper ready and he tells me that now we have to wait for someone else to print out the important paperwork that should have been printed already. My mother was upset and they had an argument in the middle of the showroom and Mark called her a "mean person" and told her that I didn't have to buy the car. I don't know how this guy still has a job. Either his boss doesn't know how horrible of a salesman he is or his boss doesn't care. Congratulations Phillips Toyota! You just lost the future business of a 23 year old. Good job Mark (can you sense the sarcasm?)!

My wife and I live in Wisconsin and were on our way to visit friends in Brooksville, Fl. While traveling down I 75, we were hit by a large mudflap that flew off a car-carrier trailer in front of us. Our windshield, thankfully, did not break but was badly scratched as was the hood and passenger side fender of the Lexus Rx 350 we bought just a month before. The passenger side mirror was badly bent and broken, too. My friend suggested that I take the SUV to Knights Auto Body where he and a local friend of his have had work done. I am extremely happy that I did. David Knights is an auto body artist! No-one could do a better repair and he was especially helpful getting the job approved by my insurance company and getting the RX back on the road quickly. I've been driving for 60 years and have had various body shop repairs done --- but none better than at Knights!