The owner Seth is a crackhead. Ripped me off. Told me my car was a los... read more The owner Seth is a crackhead. Ripped me off. Told me my car was a loss and convinced me to leave him the title. Con-artist.
I paid Mr Williams $1200 to replace the engine, and repair the door wi... read more I paid Mr Williams $1200 to replace the engine, and repair the door windows on my wifes 2000. Honda. I purchased the engine from a reputable dealer in Orlando. Mr. Williams charged.me $100 to pick it up. 4 days later, I was called and informed the vehicles ready. Arrived at the shop paid the invoice in full and was handed the keys when Mr. Williams stated that the engine was not quite running perfectly. I started the vehicle up and made it to the road where he died and would not restart, having to push it into a parking lot off the side of the road. When I confronted Mr. Williams, he stated that the engine. I purchased was bad. And that he could not fix it. In addition, my door panels were off and laying in the trunk. Neither one of the windows had been repaired and were still stuck in the position that they were in. I paid to have my vehicle towed to a reputable business in Palm Bay. They did a diagnostic on my vehicle and discovered that Mr. Williams had installed the balance shaft belt incorrectly. Mr. Williams also failed to pull the code off of the ECM, which stated that the crank sensor was bad. Repair bill totaling.$738.00. I picked my vehicle up when I realize that the AC was not working. Upon further examination, it was discovered that my vehicles returned to me with no freon in the system, costing me an additional $88. I confronted Mr. Williams at Rotomotive, and explain to him that I believe he was responsible for my repair bills on the engine. I met with him twice both times he adamantly refused to refund any money to back to me. I also discovered that Mr. Williams had released the refrigerant from my vehicle into the air, which is a violation of both state and federal laws. I have reported Mr. Williams from Rotomotive to the Florida Department of Agriculture Division of licensing, as well as to the Environmental Protection Agency on both of state and federal levels. I would highly recommend that you avoid doing business with rotomotive or Mr. Williams at any cost
I had just completed a 10 hour drive to Vero Beach. Along the way the... read more I had just completed a 10 hour drive to Vero Beach. Along the way there were a couple of times when the traffic on the interstate came to an abrupt stop. I had to brake very hard to avoid hitting the car in front of me. By the time I got to Vero, my brake pedal seemed to go very close to the floor and it felt like it was taking longer to stop the car. I am not normally a worry wart. Mechanical things don't usually scare me. But... when it feels like the brakes aren't working as well as they should, I do get a little concerned. So, I looked for a place that I could have my brakes checked out. In recent years I have tried to give my business to small, local businesses instead of the big national chains. I found Mark's. I called and spoke to Josh. I could tell that he was very busy. he could schedule an appointment the next day, but I was driving back to North Carolina the next day and really needed someone to just check the brakes. As I was about to say thanks and try to find someone else to help, he reluctantly said he could look at the car if I could get there in 30 minutes. I felt really bad about this because he clearly was busy. He probably had cars that he had committed to completing that day. And he was taking the time to try to help me. That was excellent customer service. Well, for me it was good! If I slowed down someone else's car, not so good for them. I immediately took the car to Mark's. Josh was awesome. Very nice. Very polite. He did a spot check of all the wheels to look at the brakes. He checked the brake fluid and (master cylinder???) Then he took the car for a drive. When he came back he said that the brakes seemed fine. He tried hard stops, soft stops and everything in between. He said that personally, he would have no worries about driving the car with the brakes. That gave me a tremendous amount of peace of mind. As I drove away and began "testing" my brakes I realized that maybe I had overreacted to the condition of my brakes. Maybe after driving for 10 hours with relatively few instances where I had to stop, once I got off the interstate maybe I was simply underestimating how long it would take me to stop. I don't know. But, my brakes do seem fine now. I am a big believer in customer service. I will pay more to take my business to someone that appreciates me as a customer and treats me fairly. (Note: Josh did not charge me for examining the brakes and the test drive so, I don't actually know what the pricing schedule is at Mark's.) In the future, I will take my car to Mark's.
