Where do I even start. On Tuesday August 2nd we rented scooters fromCalifornia Cycles, owned by Colleen Swab. Upon renting we paid 12$ for insurance which it states on the contract. We also paid 100$ on our credit card. The shirtless, cigarette smoking employee performed a hand written report, listing dents, cracks, scratches etc, he then asked for my initials on the form. I mentioned as I was initialing that all of the visible damage on the Derbi was not written on the form. I then pointed out scratches and damaged parts to the employee, He stated, "Those arent a big deal, we just need to record major damages." Upon returning the scooter, we were billed $872.46 for damages that were ALREADY on the bike, some which were recorded! I pointed out that the scratch in question was on the damage report listed as "scratch under mirror" The employee, still shirtless with a cigarette bouncing up and down in his mouth while he spoke to me, stated that the damage was fresh and there was really nothing I could do about it. I asked to speak to the manager, then the general manager. The general manager was came to the store and was incredibly rude. However he did manage to get my bill down to $382.46 which was billed to my credit card without permission. I planned on disputing the extra charges billed to my account and asked for the damage report that I initialed earlier that day. He stated that I would have to speak with the owner Colleen Swab and that she wouldnt be there until the morning. I returned to the store at opening time. Of course Colleen was not there. I was told she would be in at 11. I returned to my hotel and called every half hour to attempt to speak with Colleen. At 3:30 she answered the phone, although my phone conversation lasted less than two minutes it was shockinly rude and showed me what trash this company is. On the telephone I began to tell Colleen the issue with her employee and the falsifications made on the rental damage. She quickly asked me "Wha

this place is absolutely HORRIBLE. do not go here. they serve you with BAD attitude. they scammed my family and we lost $800 for no reason. THEY ARE IGNORANT AND EXTREMELY RUDE TO CUSTOMERS. WARNING, DO NOT GO HERE. they took our deposit money and did not give careful explanation at all. THEY ARE SHALLOW PEOPLE. the rent was claimed to be $10 and they add a bunch of extra fees so we had to pay $20/scooter. they threatened us, put words into our mouths and forced us to leave the place when we wanted to complain. the owner is rude and unreasonable. they are just a bunch of money hungry useless junks of society.

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