Do not waste your time and get scammed by this company. A year ago my ... read more Do not waste your time and get scammed by this company. A year ago my A/c unit was repaired at this shop. After it stopped working again I called and was told to bring it in so they could take a look at it. They called and let me know what the issue and cost of repair would be . I stated that I did not have another $550 dollars until I got paid to get the repair done until next week. I went to pick up my vehicle and was told that I am being charged $109 dollars for a "diagnostic fee" that with out paying I would not be able to get my car back. At no point with my initial conversation, drop off or being told the diagnostic was I told that there would be a fee. When questioned about this they stated its a new policy that doesn't have to be disclosed. That is unbelievable to me , to my understanding no work or cost can be charged without being approved through the client and at no point was that discussed or even suggested. Do not trust this business.
Brought my car in because, firstly I had a small oil leak and because... read more Brought my car in because, firstly I had a small oil leak and because the car kept dying on me. It is an Audi A4 Turbo, 14 years old. Austin did all kinds of test trying also to save me money before changing the Cat, becauwe he initially thought it was the Catalytic Converter. WWell after working at least four hours on the car, changing a few things here and there, which were not fixing the problem, he determined I did in fact need a new Cat. Took five days to get the part..it is an Audi...anyway, my car now runs like a well oiled machine. Austin did many test runs while figuring out the problem with new codes popping up here and there. He offered to gas the car up for me, which I declined. He did not try to take advantage of me being a woman. For the first four hours of work which did not solve the problem, he offered to only charge me for one hour but I told him that we should split the hours. Another place probably would have charged me the full four hours. My husband is taking his car to Austin. I highly recommend this mechanic at Rainbow Muffler. Michelle Swanlund, Largo FL
I had to argue with the manager that my exhaust was hitting the Sway B... read more I had to argue with the manager that my exhaust was hitting the Sway Bar . I uploaded the photos . You decide . I asked them to fix it . They would not fix it correctly . The welds were terrible and it looked like they used 4 pieces of scrap to put it together . Terrible experience . I cut it off and had it redone .
